I wanted 2 order ProActiv, but googled "ProActiv Complaints" 1st & saw all these negative reviews, but I decided to go on the website & see 4 sure if ProActiv really tells u about shipping u more products & to my surprise it did! So, I thought 'I can place this order, cuz it's telling me plain as day...whatever' Right before I submitted my order there's a paragraph saying something like you'll get shipp. every 90 days a 3 month supply for the MONTHLY price of 19.95 (shipp.$8)So I would assume thats EVERY month that I would be billed, but shipped every 3 months. So, I decided to call the website # online & claify this before placing my order & the women answered my question right away & said "yes, u r billed 3 monthy payments, basically so your not paying $60 at once- unless u want to of course. But this starts out as payments" So she was asking me my info. & I was letting her take a little bit of my order, while I asked questions (cuz I luv to ask questions) & she explained the whole "replenishment program" throughly telling me 'Ance is not curable & will come back if u stop using the product so thats why they continue to ship (which is something I never knew, I thought it was curable; silly me)& I'm an honest person; so I told her about going online & reading ppl being charged w/o knowing it...then she said b/c I gave her my email, I would get a e-mail confirmation telling me the order being shipped @ about the "replenishment" & my invoice when I get this in the mail, would actually say the exact dates of the next shipp. so I would know a month ahead of time when I'd be billed & she said I could CANCEL at any time even BEFORE the next shippment so I did NOT have to get the 90-day supply if I didn't want 2 & they have a 60-day $ back gaurentee (sp?) which I spent lots of $ buying over-the-counter products which I CANNOT return! bla, bla..so I let her take my order & I think the most annoying thing was, even though she explained the "replenishment"; recieving future shipp.in the beginning of the call...she told me again after she took my card # & Again at the end of the call, so I'm thinking, "if I already know about it lady, u don't need to tell me 3x's." which I said nicely (cuz I'm not going to be mean about it, u know, just make a joke)..so she tells me that she HAD to tell me twice! She said "legally" they HAVE to tell u before & after taking your card! Or they cant process your order & they'd have to cancel & she gave me the cust. service # at the end of the call. I wrote it down to have on hand..& guess what?...I got that email confirm. 2 days later & w/in a week, I got my Proactiv w/ an invoice telling me the exact dates of my next shipp.! so I called cust. service & had them put my next shipp. on hold untill I'm ready to call back to order more (2 see how well this works). Which the women in cust. service was nice w/ me & said she understood & put it on hold & reminded me about the 24/7 skin care advisors, if I have any questions about the products.(Which I would never have that option w/ any store brand products)So, I'm thinking are these ppl 'online' NOT reading the whole website (& maybe only reading what they want to read, aka, 'selective reading and hearing') or maybe your just talking to reps. from other countries who dont know how to speak english well, & u cant understand them so u say "ok" to everything...I'm confused...I only know 3 other ppl that use proactiv & upon questioning...they had nuttin bad to say cuz they read everything, understood what they were being told, paid attention...bla, bla. So I'll see how well this works for my face. I just dont like ppl talking trash when this info. was in my face & was told over & over about future shipp. and had it all laid out! I just set up my acct. online and reviewed everything on the website.

Very, very shady company--should have realized this before ordering. Their website is deliberately circular and confusing to navigate. There is no way to terminate accounts online or even instructions as to how to go about doing so. They "cancelled" my account, but actually didn't, then continued to send out unwanted shipments charged at a higher, non-member price--which means that they received the cancellation! They are very unethical. I haven't experienced this kind of deceit since the notorious Columbia House CD club. Please avoid this company. Toxic ingredients aside, their customer service is terrible.

After using Proactiv for about three months my skin was sensitive and dry and dull. Yes my acne went away but it came back worse after a couple of weeks, because of my dry skin I guess. I decided to cancel and the service rep told me that my latest shipment was in the mail. She said I would have to mail it back to them and get a "proof of mailing." In case it got lost. In March I sent the package and got that proof of mailing. Then no more bills or shipments came and I moved in May.

Today I got a notice saying I owed them $60 for a shipment. I called and the first person I spoke to said they had no record of my shipment being received and asked if I had my proof of mailing. I said no, because I had thrown out the tiny slip of paper after three months. The rep was quick to point out that 5% of shipments are lost in the mail. She said there was nothing she could do and I'd have to pay.

I called back thirty minutes later steaming that I would have to pay for something I SENT BACK. This time the rep said they had a record of my return being received on June 18th. So the first person blatantly lied to me. She said that since it was past the 60 day return period, I'd still have to pay. After a lot of arguing and asking about ten times to speak to her supervisor, I informed the rep that I WOULD NOT pay for a product that I sent back and pay a company that lied to its customers.

She wouldn't let me speak to her manager, but asked me to hold. A minute later came back and said my balance was cleared.

This seems like such a swindle and a scam. Not only is the product bad, but the customer service was absolutely horrendous. If you like the product, buy it a mall kiosk. The online service is the worst.

Please do not order from these guys. I got my first order for $29. Then they proceeded to charge me $78 without my permission for a 90 day supply. They charge your account without your permission, they are a scam. ProActiv worked at the beginning for me and then it just dried out my skin really bad and made me break out even worse. I cannot believe their customer service. I asked for a reference number or cancellation confirmation e-mail from them and they wouldn't even do that for me. The customer service agent I talked to even gave me a fake name; his English was horrible and said his name was Bryan Smith (yeah right). Horrible Horrible service, and it is theft.

This company billed my credit card account twice in Feb, 3 times in March for one product shipment each month. I have numerous e-mails to customer service each with replies stating their policy for shipments. I have sent credit card statement showing amts taken out incorrectly. Now am receiving bill stating I owe more money when my acct ended March 25th. This company deducts from credit cards with no accounting. They do not take any complaints seriously nor do they try to fix any billing errors. In my opinion I would advise anyone intersted in this product to not buy any products from this company.