This company will continue to charge your card after you cancel. They will not refund your money when you send back the product. The customer service is the rudest company I have ever dealt with. This was a very costly mistake. I have had to go through so much with my bank to get the debits from them to stop. Unless you have countless hours to spend dealing with this problem do not buy.

I made an initial order with Proactive and was charged March 11th 2010 in the amount of 29.95 and received my package March 15th. Two weeks later a charge was made to my account in the amount of 37.94 for an additional package that I did not request. I immediately called on March 30th to see why I would be charged for another shipment two weeks after my initial shipment. I was informed that the charge was for a shipment that I should receive in2- 3 weeks. Note: On my invoice the information indicates that I should be charged for a club membership shipment the week of April 5, 2010. However the invoice also states that because I ordered online that I would need to go to the proactive website to activate my club membership account. I informed the representative that I never signed up or activated the automatic shipments. The representative told me that I should not have been charged and that the charge would be cancelled, the membership would be cancelled and no further charges would be posted to my account. She informed me that if the shipment was delivered to simply return to sender. On April 8th I saw that Proactive had charged my account again for 37.94 and I called customer service. The representative assured me that that this was a preauthorization and that the charge should not post to my account. IT POSTED TO MY ACCOUNT. This charge resulted in my rent check being returned and me being assessed the following fees: overdraft from the bank, late fee from the rental company, and a return check fee from the rental company.

I called two times to speak to representatives (Jared and Sally) to avoid this situation and each time I was assured that no charges would be posted to my account. In both calls I requested to speak to a supervisor but was not put through to a supervisor because the representative assured me that the situation was handled and I would not receive any charges. On March 9th after the charges were posted and my account was overdrawn I was finally connected to speak to a supervisor (after 3 unsuccessful attempts). The Supervisor told me that a refund for the 37.94 was put in on April 8th after my last phone call to them disputing the charge and I should see that refund reflected on my account in 5-7 days. I informed the supervisor (Dawn) that the problem is that I was told two separate times that my account would not be charged and it was charged and this charge resulted in my account being overdrawn. The supervisor told me that I could fax in a billing dispute detailing the situation. I am writing this letter on April 9th after getting off the phone with your representatives. I have been charged two times for a shipment that I never requested and as of today have still never received.

LONG story short, they NEVER mentioned that there would be an automatic delivery w/ automatic debit set up after the trial version. They continued to ship product out and BILL ME after I "cancelled." When I called, they said that my debit card was removed from the system but my account was never closed. I was told to keep the last box or to "do whatever I wanted with it." After hearing that, I put it aside and assumed (after talking to about 10 different reps) all was taken care of. Boy, was I wrong. I started getting bills saying I had late payments and such. I called again and they said that since it had been past 60 days, I had to pay for the box I didn't even want. Even after I explained that not *one* of their employees mentioned the 60 day time limit, they still told me there was nothing they can do. I have sent them payments of $10 increments only to find out they "haven't received" any of them. I have been on hold for over 30 mins after finding out my outstanding balance is about to be turned in to collections! I hope this company falls to pieces and I will do whatever I can to discourage people from using their shitty product! P.S. "doctors, " you aren't supposed to exfoliate every f*cking day!

I cancelled my account, but continued to receive products. Upon receiving I would refuse and return to sender. The last shipment that have, but since it was not returned within what they claim was 60 days than I still have the balance to pay. So I have to pay and than they will submit my product back to me, "to sell or give as a gift" per customer service.

Proactiv has the absolute customer service I have ever dealt with. I used Proavtiv a few years back and it worked and was a quality product. So recently I decided to try it again. I think in order to cut costs they not only made the bottles they come in complete crap (the little plastic connecter on the top breaks on every single bottle and then the top doesn't shut and the product dries out), but I think they cut corners on the formula as well. I might as well have been washing my face with bar soap for all the good it was doing. So after a couple of months I gave up and started using something else (cheaper and sold in a store, not like this shady daytime tv infomercial crap) and it actually worked. I was busy with work and wasn't exactly sure when my membership was up, so when I saw the charge on my card one morning I immediately called to cancel. The girl on the phone told me that they wouldn't give me a refund until I received the product and sent it back. Now, I am positive that it hasn't gone out yet. No company anywhere sends a product out while the charge is still pending on your credit card. That's why they always charge you a couple of days before, right? Besides the fact that it takes the product 3 weeks after they charge me to get to me. There is no way that it takes that long. It's that they don't send it out right away. Anyway, I asked to talk to her manager and she was like "I can get you an account supervisor" which doesn't sound like a manager to me and when I asked if it was the equivalent all she would say is "that's her title". So I imagine now I am being transferred to the girl who sits next to her who has no more authority than she does. And I could tell as soon as this woman got on the phone-her name was Karen-that she was told beforehand not to give me anything. Sticking together against the rude customer and all of that. So she immediately tells me the same thing-that I have to wait to return the product to get my money back. So basically I have to wait over a month before they will refund me. To top it all off, she was rude, condescending, unprofessional, patronizing, defensive, inarticulate, and threatened to hang up on me. Even if this weren't $45 dish soap I wouldn’t buy their product just so as not to have to deal with the high school drop outs that this company hires for "customer service".