ProActiv
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1 stars | | (37) |
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Category: Lifestyle
Contact Information United States
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ProActiv Reviews
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JMK
June 8, 2009
attempt to return unopened product
The "guaranteed refund" is a farce.
I purchased the product from a kiosk at Lakeforest Mall in Gaithersburg, Md. When I looked the box, it turned out that the product has benzoyl peroxide, which I cannot use. I called Proactiv for a refund. They said I had to call the kiosk owner. I had to go back to the mall to get the phone number off the kiosk. The kiosk owner said they would not give a refund because it was over 60 days, even though the product was unopened. I also called Proactiv, who also refused to give a refund.
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Junes
June 1, 2009
Refer-A-Friend SCAM
Proactive is now promoting Refer-A-Friend where customers are offered a "referral fee" when they refer a friend who is new to Proactiv. The new friend receives a free starter kit for the cost of S&H. Today, five ebay sellers are charging potential customers to collect their email address and refer and refer it to Proactiv as a new Friend, and collect their referral fee.
When brought to the attention of Proactive, they said they have no control over their customers and if they want to scam potential customers using Proactiv's promotions as their tool, that wasn’t their problem.
I asked Proactiv to at least go to Ebay and type in Proactiv Coupons and review the auction to determine if they were in violation of the Refer A Friend promotion. Again, they made it clear they didn’t care how they got the new customers, and if someone was stupid enough to pay for a free promotion then Proactive and the customer selling the promotion are ahead.
I was then told if I didn’t like Proactiv’s resolution to take it to the next level – Guthy-Renker – and the call was ended.
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WalterBrock
May 31, 2009
return
a recent complaint by walter brock was unfinished. walter returned a package six weeks after receiving it and was told he had to pay for it anyway. he has received a notice from "north shore agency" acollections agency. why should he pay for a returned, unopened, therefor unused product? after only six weeks? why cant they just accept that he didnt want the product and cancel his account?
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Walter Brock
May 31, 2009
a return
Walter Brock, a truck driver, ordered a starter package of Proactiv. He didn't like the product.When he was out on the road for three weeks, another package came in the mail. After returning home to find the package, he wrote on the package "return to sender" and sent it back. A month later he returned home to find a bill in the mail for the package. When he called to ask why he was being billed, the customer service representative told him the package wasn't sent back in an allowed time frame, so he had to pay for it anyway.
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Jeeny
December 9, 2008
Unauthorized charges
Proactiv started shipping boxes to us in May. We thought they were samples. The insert in the envelope says 'not a bill'. My husband took them to the local high school. Then after the 4th shipment, we called and found out our credit card had been billed $133.97. This product was never ordered.
My husband and I are retirement age and never suffered from acne and have no children at home. Proactiv claims we ordered the product on a specific date - which happened to be my birthday and we were not even in town. Seems to be a total fraudulent activity - maybe someone gets a commission for placing orders?? No idea but be very wary of this company.
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September 29, 2008
Causes scars
The line works for me, except their 'miracle' acne-zapping mask dries out pimples but leaves scars and blackheads. Using the mask, my pimples were flattened overnight, but now I am left with red spots (scars) all over my face. It's like I have permanent acne now - which defeats the whole purpose! Some pimples zapped by the mask are now bumps with blackheads... Niiiiiice. Now I know why the before pics on their commercials are always taken without makeup and the after pics are taken with makeup on - to hide the scars left behind.
There is no easy fix, as I have learned, try prevention first and if you do get zits, leave them alone. Truth hurts...
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July 27, 2008
Did not receive full order
I ordered the 5 course Proactiv Solutions. They said they would send Vita Clear Vitamins free. I only received the Vita Clear and have never received the Proactiv which I paid for.
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