I was lured into the thought by all the infomercials that this proativ solutions was just the right thing to get? and that it would help and that they were legitamite and a good company.. boy was I wrong. they are crooks, and just want your money, and treat you like a dummy, thinking they have one over on you.

They try and talk a good game, into making you think you need this stuff. and have all their staff trained on the phones to tell you just the right thing. It did not work for my son, we only used a bit of it, hardly any of it, we pondered on sending it back, we had been to a dermatologist, and I won't even into it in telling all of you what this Dr . had to say about these products. It actually made his face worse, and even scarred his face.

I have been waiting 5 weeks since upon my returning the products. only to find out that I will not be refunded our money, which has been sucked down the tubes by these people. they say of course, we sent you an email, which is a bold face lie. if they are such a big famous company, why are they not standing by their name and give money back to a consumer? liers, cheaters, crooks, I can think of a whole lot of other names, I'd like to call these people. and they have those 2 pictures of those so called women drs. on their websites, I'd like a private meeting with the two of them to tell them what I really think of them and their company.

I placed on online order on 11/4/09 for the 5-piece Deluxe kit for $29.95. The order descripton stated that I would be sent another kit in 30-days, and my credit card would be charged $29.95 plus s&h ($9.99). My card was billed in Dec. but I received no product. I called customer service the beginning of January inquiring about my order. They said I had signed up for "installment" payments - meaning the one 5-piece kit cost (Nov. & Dec.'s payments) $60 total. Are you kidding? I would NEVER buy these little bottles for $60 unless they contained liquid gold...trust me ladies - this is definately NOT the end-all acne solution! Anyway, I talked with a manager (who was arrogant & flippant-Armondo) and demanded my account be cancelled immediately. I called back 30-minutes later to request a confirmation letter of my acct cancellation and the customer service rep (Jerry) informed me that the manager had put my acct on hold for 6-months at which time I would start being charged again. Jerry is sending the cancellation letter, as well as deleted my CC info from their system. I also got my CC company involved to recoup the January payment that had just been charged. They unauthorized the charge, and participated in a 3-way conference call to explain this to Proactiv customer service. I have NEVER felt so scammed in my life. Horrible company for screwing with people.

I was a satisfied customer of ProActiv acne cleansing system for years, beginning in the mid-90s (before they used celebrity endorsements). My mother got the account for me & I used the product for many years; we terminated the account only due to accumulating a stockpile of the product. Cut to this summer, when I opened an account with ProActiv for myself. There was an "Introductory Offer" of the VitaPower vitamins for $3.99, and I accepted it. There was no information about how much the product was after the "introductory offer." When I received the product, it came with absolutely no paperwork - no receipt, no product information, no contact information, no way to accept or decline an actual subscription to the product. Due to this lack of information, it was unclear that VitaPower was a separate entity from ProActiv. The fact that there was no product information, receipt or any other paperwork gave me pause, and I did not want to continue with the product (I didn't try it; I just didn't see fit to add more vitamins to my regimen). I should have taken steps to contact the company, but there wasn't any contact info provided with the product, and I promptly forgot about it... until a month later when $33.99 was taken out of my account by the VitaPower company. I did then contact ProActiv for VitaPower's customer service number and promptly called to cancel my unwanted and unsolicited subscription, only to get a very sarcastic attitude from the agent when I declined to listen to his lecture about canceling without trying the product, and trying to keep me from canceling the account. I called back again to clarify about the lack of information about the product & subscription status with the shipment of the product & how it was a suspicious & deceptive tactic, to no avail. I then expressed my displeasure re: the experience with VitaPower and the (lack of)information given when signing up for the "introductory offer" with ProActiv, whereupon I learned that VitaPower is part of the Guthy-Renker "Family" (umbrella company) and, in short, did not care about my negative experience. I have subsequently canceled my account with ProActiv. It's shocking to me that they would be so unconcerned with complaints regarding these dodgy & cheap sales tactics, given that they actually have competition these days. I am now boycotting all Guthy-Renker products due to my dismay about their deceptive sales tactics & unsatisfactory customer service.