i ordered some trial tablets from proactive for which i had to pay postage which i did i had read the terms & conditions and knew if they didnt work i could cancel within 14 days but i didnt receive the trial tablets so i had forgotten about them but when i looked at my bank statement the company has taken £75 from my account i didnt cancel because i didnt get the trial now im told i cant have a refund i wasnt expecting this money to be taken from my account so it has resulted that i cant cover my monthly outgoings from my account

Do not order ProActive. I have now cancelled twice. I filed a fraudulent complaint against this company with my bank. However, they tell me the only way I can keep them from future charges is to cancel my charge card and get a new one. I am furious!
When I placed the initial order, I was never told that I would need to cancel a "membership". Why would I want or even need a membership to purchase acne wash? After receiving the "membership" shipment, I held my temper and cancelled on March 15, 2011. You guessed it, I just got another charge. WHAT? I shop online religiously and have never had a problem like this. ProActive is an absolute scam and the WORSE experience I have ever with a company.

I am pissed!! In Nov 2010, I recieved a proactive shipment which my wife decided she wasn't going to use it any more. So I called customer service and had them cancel my account. The Customer service rep said the account could not be closed all the way due to the outstanding balance due. I informed her that my wife wasn't going to use it, and asked if I could send it back. The CS rep said that I could send it back and the amount would be credited, and my account would be closed completely. I sent the shipment back within a couple weeks of receiving it. (Well within the 60 day refund period)

So I get a bill Jan 24th, 2011 stating that my payment is 2 months past due. I call CS again, and they tell me they recieved/processed my returned shipment on Jan 20th, 2011. But they said this date was outside of the 60 days for the money back guarantee, so they would not credit my account. They told me I could pay for the amount and they would ship it back to my house. I told them I didn't want it, and since they had the unopened product why couldn't they just credit the account. She continued to tell me they wouldn't credit the account. I the spoke with an "account specialist" who told me the same thing. I inquired why it took almost 2 months for them to receive and process my return, and they told me it usually takes about 4-6 weeks to process the return. So they told me if they didn't recieve/ process it within 60 days then I don't get my money back. I am !@#$ pissed off now, because they have the product I sent to them, but won't credit my account because they were to lazy to move things along quickly. Sounds to me like they just take thier time "processing" returns to make sure you are stuck paying for it whether you like it or not. The best they can do is ship the product back to my house!!! I am never giving anyone else a good review of proactive, (oh, and even used properyly it doesn't work). Let me know if you know if you know of someone who I can contact to resolve this poor CS experience.

i teishon kshiar has place an order for the supply of the product one month ago but no delivery has been receive so far while my account has been deduct kindly do the needful as soon as possible. my mobile no is 8088561211

Dissatisfied Customer!!

Wont refund money
when you order from Proactive you are now signed up for an AUTOMATIC billing and shipping program every 2 months!! Once they have your information they will continue to send out new shipments (and bill you before they are even sent)! Customer service told me they can not stop the billing so I will have to go to bank to fight the charge. I am ver disgusted with this manipulation if the company is so great why is it that they are deceiving what they are really about and that is money. I am really upset, i trusted them with my debit informaion i don't know what else to do it is just a scam, then they will attach vitamins to your account if anybody has any information on what i can do to stop my account with them, they are telling me i can't thanks kathrine trochimowicz