This cie provides business cards and modeling cards through an exclusive contract they have with a modeling agency, at twice the price of the industry. I decided to use them because they possess the LOGOS needed for the cie they serve. I saw online there were complaints about them, but I went ahead anyway. I called them to ask if they had a paiement plan, Brandie said yes. On Sunday night, I placed my two orders on the internet, price total 265$ including 20$ of shipping fee (for 10 blocks away from my house). Monday morning, I emailed to ask HOW the paiement plan worked. "Brandie" emailed back that the plan works only with mail orders not internet orders (which I was not aware of) > i emailed her back that we may be able to "reverse" charges as it has all been less than 24 hours, and send a mail order. I asked how it all worked and suggested we speak on the phone.
Instead of that, Brandie cancelled my orders and requested a refund: time of the refund : 7 to 14 business days! For a charge that was made a couple of hours ago!
So I called. She screamed at me, was rude, would not let me say a word and tell me I could re order on line, or send a check then another one, I said I had to wait for the refund of the first 265$ she answered "thats the way it is", she said I could go give my business somewhere else. I started screaming too, I asked for a Manager she said she was it. Then she hung up on me.
In conclusion, horrible business, nasty customer service, SCAM and FRAUD of an uncompetent system who takes advantage of the only fact that they are the "preferred" printer of that modeling agency. Please, AVOID THEM AT ALL COST and if speaking to that horrible and totally unprofessional Brandie, good luck.