My letter to Proflowers:

I got charged $14.95 for easy saver rewards from you guys! I'm not happy. I did not sign up for this and this is a terrible way to do business. I ordered flowers in May and this is what i get in return??? Thanks but no thanks! I have told everyone i know and emailed the world about your scam and i hope you go out of business.

Their response (automated of course):

Dear Toni,

Thank you for contacting us. We really appreciate your feedback in the EasySaver Rewards program and I am so sorry for your poor experience. Rest assured, we take your comments seriously, and we are on your side. Let me take a moment to just summarize the program enrollment.

After you make a purchase on our site, we offer a $15 coupon. If you click on that coupon you will land on a registration page to join our EasySaver program. In order to enroll and receive the coupon, you must enter your email address and zip code which is the acceptance of the terms and conditions of the program. Within the terms stated to the left of the "accept" button, is the enrollment process and states the charge of the program. Our goal is not to have you in the program if you did not wish to enroll and we apologize if this was confusing. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at 1-800-355-1837 and simple instructions will be provided to you to cancel.

We totally understand your frustration and will attempt to clarify the enrollment process for future customers. To follow up, I am going to forward your valuable comments to our partner group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. We are available for you 24 hours a day, 7 days a week.

Best Regards,

Mr. Kit Medina
Customer Care
ProFlowers
Send love, not like. Send ProFlowers.

******I did call easy saver this morning and they reassured me the charge would be refunded and my "membership" canceled. They were very nice but stated that i subscribed to this (DID NOT!).

I recieved 2 dozen roses via ProFlowers from my friend in Hawai'i about 2 weeks ago, but the order arrived in very poor shape and the flowers never opened. Instead they just continued to get more and more dry and blackened, despite my having read and followed the care instructions. When my friend asked about the flowers, I had to tell her that they were very poor quality.
She contacted your company and told me that a replacement order was being sent. Today, FedEx delivered another ProFlowers box. Inside were one dozen mixed roses.
These flowers also were in very poor condition, particularly the red ones. I am very disappointed and intend to tell all my friends and relatives that your company provides an inferior product and is not honorable about making good on guarantees. I have taken pictures of the flowers and intend to email them to my friend so that she can see your product's condition. I also intend to post the photos along with this story on a consumer website so that others may be advised of your product quality and the level of your concern regarding customer satisfaction.

Proflowers service and product were intially fine, they knowingly participated in a scam on us. My wife went to the Proflowers site to order some flowers for Mothers Day. Apparently she entered her email for a 10% discount and this automatically signed us up for a $15 a month charge from easy saver. It is not common practice for the mear entering of an an email address to constitute a contract. Also, we neither knew we were signing up for such a service nor knowingly agreed to it. In short Proflowers helped Easy Saver scam us. I've let Proflowers know they have thus not only lost our business but we will make a point of spreading the word to family, friends and via the internet.

Sincerely,
Darren and Tracy McCammon

I ordered a bouquet of flowers from Proflowers for mother's day. It was a bouquet of tulips. The tulips were the worst looking flowers I have ever received from Proflowers. They used to send very fresh flowers, but this order was unbelievably bad.

Additionally I sent an email to customer service and never got a response. If you look on their website there is not place to send complaints. So much for good customer service

If you signed up to get the shipping refund that's when you get screwed on the easy savers thing. If you read it states by clicking you will be enrolled in said program and will be charged. My husband did the same thing he called because a thing came up on the screen and said that he had just enrolled in easy savers. I am generally ok with proflowers but I do think that it is super sneaky of them to throw that in at the end. I have also been overcharged for certain orders as well.