I ORDER A DOZEN ROSES FOR MY WIFE FOR VALENTINES DAY I FOLLOW THE INSTRUCTIONS ON HOW TO MAKE THEM LAST THEY SUPOSSED TO OPEN UP IN THREE DAYS 3 DAYS LATER THEY WERE FOLDING LIKE THEY WERE DYING I KEPT HOPING THAT THAT THEY OPEN UP BUT DIDNOT HAPPEN NEEDLES TO SAY MY WIFE WAS DISAPOINTED LIKE HELL I WAS TO I WILL NEVER BUY FLOWERS FROM THEM AGAIN I WILL NOT RECOMEND PRO FLOWERS TO ANY ONE

MANUEL

My complaint is similiar to the other complaints. I placed a Valentines / Anniversary order for my wife on Feb 4 for delivery on Feb 11. I received confirmation that my shipment was picked up on Feb 10th. Feb 11th and 12th came and went without a delivery. I tried not to make a big deal about it as long as my wife got the flowers by Valentines day. By 9AM on Feb 14th, I checked Fedex website and my flowers were sitting in a warehouse. There wasn't even an attempt at a delivery.

I contacted customer service at proflowers and the assured me that the flowers would be there that day and refunded my shipping and handling charges. I was told the flowers could be delivered as late as 8PM. I checked Fedex's website at 4PM and found that the flowers were still sitting in the warehouse. I finally told my wife that although i tried to do something nice for her for valentines day, her flowers would probably not be coming. 8PM came and went without a delivery.

The next morning, I contacted Proflowers and told them about the failure to deliver. They refunded the balance of my money. I was expecting more than an apology since my valentines / anniversary was so disappointing. I asked if I could get some assurance that some kind of complaint would be filed with Fedex. You would think that a Professional Flower Company would take non delivery seriously, or at least make me feel that they would. "Sorry" and a refund does not suffice. I will never order from Proflowers again.

Never order from ProFlowers or their 5 other businesses!!! For Valentines Day I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6pm. Well…not ProFlowers! They consider 8pm the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner. Luckily I got her some jewelry as well because the ProFlower delivery came at 7:54pm. The beautiful display of 15 tulips they show on the web site turned out to be 13 drooping ½ dead and frozen buds. When I placed them in the vase they looked like Charlie Browns Christmas Tree. The buds all hit the counter top because they drooped so much. We had already put our kids to bed (they are 2 and 5 years old) so we had to wake them up to see mom open her gift. The giraffe was as stated on the web site but what a disappointment. To wait all day and finally get the gifts at 8pm on Valentines Day ruined a special occasion. Luckily I have an understanding wife who was happy with the effort if not the outcome. When I called the customer care line (that’s a laugh) the operator tried to blame UPS for the screw up. When I reminded her ProFlowers contracted UPS and chose that method of delivery so it is ProFlowers responsibility she could do nothing but agree. I got my money back for the flowers & delivery of flowers but no discount was offered for the giraffe. I will NEVER order anything from ProFlowers or their 5 other businesses, ProPlant, Red Envelope, Cherry Moon Farms, Sharis Berries & Personal Creations.com. I should have read the reviews before I ordered from them. Check out this web site http://www.floristdetective.com/wst_page15.aspx. Do yourself a favor and stay clear of these brands.

I ordered flowers, with a guaranteed Valentines day delivery to a business address. No flowers arrived.
The website does not show delivery costs until after you have checked out so there is no way to back out when you discover it costs nearly 40$ and that delivery is by UPS. Also charged handling and care costs - Flowers bought at $19.99 cost $64.43. Further study of the very confusing site shows costs hidden in small print on obscure pages and you would need to study and research the entire site (no one does this) to determine costs in advance.

My advice.. AVOID AT ALL COSTS

Additionally their is no way to speak to a live person, so here begins, what I am sure will be a long winded fight for a refund.
I am not the sort of Cat that, when the milk turns, will still drink it.. I will continue to expose ProFlowers with every media, and Blog outlet at my disposal.

It is up to you if you use them, but I feel very burned, upset and scammed.

I am no longer doing business with Proflowers, the online flower/bouquet delivery service. The discount I was suppose to receive was never computed into the final total. Although the order pages kept reporting, 'discount computed on order page'. Or similar verbiage. Evidently the business hopes that you will not recognize the non-discount on the packed final order page.

Also, this company does not include either shipping or 'handling' costs until the final check-out screen. One may determine that the final cost will be about twice of the initial quoted price. I also believe that the usual three dollar 'handling' charge is excessive. Future Proflower messages will now automatically drop into my email spam folder.