I have been a customer of ProFlowers for many years and regularly purchased gifts for friends and family. When I saw the promotion entitled "40% off -- it's time to send a gift!" I went online and selected a 2-day package comprised of a floral arrangement and dipped strawberries. I saw that the "free" vase would have an additional shipping fee associated with it, so I selected "no vase". I filled out all the forms and got to the last page to review my order, then was startled by the total amount.

The "standard delivery" charge was $12.99 -- pretty high and definitely higher than competitors. Then, though I had selected "no vase, " the site reinserted my "free" vase (highlighting it at the top of the page like it was a great deal) then charged me $1.63 for promotional vase shipping. The capper was yet ANOTHER charge of $2.99 for "care and handling"?! I have to pay extra for ProFlowers not to drop the products as they put them in the box for shipment? Wow -- nearly $18 just to get my gift to the recipient, where the gift itself just cost $64. That means ProFlowers is charging 28% of the purchase price to deliver the product.

I closed down the page and did not complete the order. I believe the way ProFlowers advertised this promotion while slipping in all these additional charges borders on deceptive trade practices. I definitely will not be doing business with the company again until it charges fair and reasonable shipping fees that are clearly disclosed to its customers.

I ordered the PREMIUM arrangement to be sent to my sister for her 25th anniversary party. She received a SMALL arrangement. I called to complain that I had been charged for the largest arrangement but received the smallest and would like them to change the charges accordingly. Their best offer was to give me $20 off my next purchase. I am very disappointed in this customer service.

Unfortunately I didn't notice the $14.95 a month charges on my credit card statement. ProFlowers has set up ordering flowers with this scam attached to their ordering sequence. Do not use ProFlowers.

I am aware that these traps are all over the internet, but this one was better concealed than most of the others I've seen. This kind of scam should not be allowed, and our consumer affairs department certainly isn't doing its job.

With all the schemes going on, one would think that some enforcement of this type of rip off would be in place.

I made the mistake of placing an order for a special occasion on you proflowers.com
The flowers arrived half dead and were totally dead the next morning.

see the 2 pictures below. one if on arrival and one is the morning after (16 hours)

I called customer service to let the know and the woman on the call
was not apologetic at all.

here response, very non apologetic was, i will terminate the call on
you if you are not professional.

I really wish i was rude to her but I cannot stoop to her levels.

I asked to be transferred to a supervisor but she hung up on me.

I just plan to file a charge back will do everything in my capacity to promote them negatively.

Good luck proflowers

In JAN 2010 I ordered flowers for my Mom's birthday from ProFlowers.
Now, in June 2010 my bank brought to my notice a recurring charge of $14.95 on my credit card with the text EASY SAVER which I recollect from the PROFLOWERS order. This charge was being fraudulently charged to my credit card for no reason and without authorization.

Buyers Beware.