A TV infomercial advertised a product called "Progene" which is supposed to increase testosterone production in men (when I received the shipment, I realized that it is a dangerous concoction of supplements,
most of which are worthless, and included an excessive and dangerous amount of DHEA---50 mg). I had signed up for their one-month "free trial offer" and was told by Progene that I would automatically be shipped a monthly supply after the first month, which is "free" the first month, with a $9.95 shipping fee. I was told that if I cancelled the offer, that I could also receive a rebate for the shipping fee from "freeshipping.com" by dialing their number, 1-866-416-8958. When I dialed that number I was told that I had to sign up on the Internet and get a membership in their service before I could then get a rebate, and that they are not connected in any way with Progene. These are obvious fraudulent lies as they are definitely connected to Progene since Progene is one of their customers. The gist of the scam is to charge shipping fees you don't owe, force you to sign up for a "membership" on "freeshipping.com", and obt ain personal information on you for other marketing scams, and pretend that you didn't cancel the offer or ask for the rebate as advertised, ad infinitum.

I contacted customer service on Jan 14th, 2011 to cancel an order that had not yet been shipped out and was told I can't cancel an unshipped order. What!! so I asked for a return authorization so I could return for a refund, I was told I could return the product, but no refunds. NO REFUNDS! I will never do business with a co that does not do refunds again. Furthermore, I was told that once I tried to cancel, I would never be allowed to order again. What kind of Co is this? I will have to dispute this with my credit card co. Warning! Progene does not work! and if you expect a refund, think again.

My husband seen this trial offer and paid $4.95 shipping for a 10 day (20 pill) trial.He recieved his order on 9/22/2010. He called on 9/30/2010 to cancle order because he didn't see any effects of the medicine. Seem that the same day 9/30/2010 the order had been shipped and his bank had a pending transaction of $99.90 . He ask if he could decline the shipment to recieve his money back. He was told NO .
I then called company to ask if there was a mistake. I had read that there was a money back guaratee if product was not used or it was a risk free trial. I was told that it had been 15 days since he CALLED for the intiatl trial. Thats when it started. He had 15 days to respond to cancle. It had been 16 days. We had only had the product for 8 days.
They also told me that different terms where for the trial packages. Trial packages where not REFUNDABLE. It was not a straight out purchase. So we are out the $99.90. If we return or refuse the product we will have nothing because they will not reship back.
Seems that the company should work with the customer when there is error. If product is a trial . Then the trial should be from the time you recieve the product. We missed by one dAY

Company offers a "free" trial then automaticly starts billing your credit card for $99.90 /month and never ships a product. Beware.