I have made payments for my electrical charges thru Progress Energey's Epay... However, they deducted duplicate payment of the monthly bill owed of $170.04 (two times), when I called they advised they could not refund me... but that it will be credited to my next account. HAVE THEY HEARD WHAT HAS BEEN HAPPENING WITH THE ECONOMICS OF THIS LAND. I have an interest bearing account, and they said they were not able to refund the OVER PAYMENT they took unauthorized. From the point forward I will be submitting payment NOT THRU THEIR E BILL. i CONTACTED MY back and registered an authrozied charge (I am lucky that i had xtra money in my account or my other payments would have bounced and I would have been charged for the accompanying charges for overpay. My history with this company speaks for itself. I am an excellent customer, never late with bills and paid prior to the due dates. This company should be penalized for presenting double payments (one which was not authorized). I would appreciate receiving the docs needed to me an official complaint.