I've been a customer with progressive insurance for years, spending enough in premiums that I could afford to buy two cars. When they raised their prices, I stayed with them even though they weren't the cheapest. I thought that over time, a customer builds loyalty points with a service. The more patronage you give, the more service you receive.

Recently, one of my five vehicles I insurance with progressive insurance caught fire. While driving the van, fire came from under the hood. Pulling over, the fire was put out with a fire extinquisher. This saved the majority of the van, but of course several items under the hood were lost to the fire. The van was towed to a trusted and highly rated mechanic, and a claim was filed for fire damage.

Now, despite the fact that there is no evidence or proof that the fire was caused by electrical components, because the fire was "close" to where the electrical box was, Progressive insurance DENIED the claim. You see, even though I have coverage for fire, they have a loophole in case of electrical problems. At the end of the day, they can choose which they wish to follow. Now, though I spend over $13, 000 a year with them for insurance, and the bill for the repairs is $3, 500, they decided the most prudent business decision was to deny my claim and leave me holding the bill.

The sad thing is that if we hadn't put the fire out, Progressive Insurance would be buy us a brand new $25, 000 van plus everything else lost in the fire. Since we put the fire out, saving them money, they stiffed us and left us out in the cold.

My auto has damage to it from getting hit in a Walmart parking lot as well as damage from the first snow store in Ohio. This insurance company wants me to pay (2) $500 deductible in order to get my car fixed. In addition, I have to pay for a rental car due to the insurance agent did not bother to add car rental to my policy when I took it out in 08/2008. This is totally unfair to me as I live on a disability check & no longer have a part-time job. The settlement I received from a work related injury is all the money that I have to carry me over until I can find another part-time job. All Progressive cares about is collecting money & not doing anything to help their clients. I would like to resolve this issue as I cannot go back to my old insurance company until the lawsuit is final from being hit in the rear end.

I, was involved in an auto accident 11/22/2006 I was In the process of leaving a gas station I was stopped & the other vehicle turned in front of me striking my front bumper, the police where called to the scene.

When, the police got to the scene the other driver immediately started to accuse me of hitting him first that he was already turned into the gas station & I hit him on purpose I did not even see him, well the other driver had no insurance he got two tickets one for no insurance & he switched car tags that wasn't even his, I already knew the other driver was going to accuse me of hitting him which is what they all do out on the roads!.

I, was stopped I told the police & I told the adjuster from progressive that I was stopped but the police did not put it in the report!, that I was stopped I did not hit him like how he claimed I was stopped & he lied to the police & lied to progressive!. I, took pictures @ the scene & progressive said that they would hold of on making a decision until they look @ the pictures well progressive said I was @ fault & sent the other driver $900 for the damage done to his vehicle!, I should have accepted this from progressive sense they did not fully investigate the accident!.

I, am the process of taking progressive to court because they said I was the cause of the accident I was stopped & the other driver said I pulled out in front of him & progressive believed his lies!, I have to pay $500 out of pocket before christmas! I guess this is progressive way of telling you merry christmas!, & the other guy told progressive he was not even going to fix his vehicle! with the money well progressive said when they get all the facts they will go after him for that money, well progressive should not have gave him that money because they did not fully investigate the accident & immediately put me @ fault of the accident!.

I, believe this guy is going around doing this hitting people knowing he does not have insurance & collection their insurance money!, this is fraud! this happens everywhere these drivers causing fraud hitting people & then collecting their insurance money! I am furious I am tired of being lied about from these crazy drivers! & then they have the nerve to accuse me of the accident, which is how they do everybody they cannot take responsibility for their own actions!. This, man lied to the police & he lied to progressive & progressive believed him causing me all this mess! I have sent progressive the pictures!, & then I will take them to court for falsely accusing me of causing the accident!.

I, will also make a formal complaint against the police officer who wrote the report for making it look like I caused the accident!, you cannot driver anywhere these days without people hitting your vehicle & blaming you for the accident & lying they cannot take responsibility for their own actions.

Also, if this man had no insurance he should not have been driving if he had not been driving this accident, would not have even happen! & know he gots $900!. This, man should not have been driving with no insurance & switched tags! & he gets away with causing this accident & progressive blames me for the accident, which I will send in the pictures to progressive!.

In mid July an auto mechanic was driving my car off of a long bed (used to transport a race car). While backing it off the bed, he somehow(according to him, I was not there) got his foot lodged between the brake pedal and the throttle. He lost control of my vehicle, panicked and sent it spinning, hitting the truck who had towed it, a wall and nearly two onlookers. At first word, I was devastated as was everyone else that night...speechless. I was having it towed from Sacramento to Stockton, Ca because this mechanic failed to bolt on my caliper and the like snuggly and it sliced through my tire, leaving me stranded as I was on my way to meet a lady that I had just met. I made it to sac but I never got a chance to meet her. To make a long story short, I reported it about a month later because my deductible was so high and this mechanic said that he could fix it, he knew people who could get it done...well that never occurred. This shameless company never once asked how I was doing in all this nor about my family. They don't believe all the damages that were present on the car happened that night..My statement to them is simply this: just because you can't come up with how it happened in no way means that it didn't happen. I paid out of my pocket during the time my car was undrivable $1,000 for a rental for a month and still these morons did not think that it was not drivable.