False claims of product orders, send out free publications then claim they are trials and that you "were sent invoices that you were supposed to cancel". No official signed orders, no credit card information taken. Then they turn over to ICR (International Credit Recovery) out of Vestal, NY. They begin the harrassing, threatening, accusatory calls to your place of business 3-4 times per day. (Valerie) from ICR, is hostile, rude and doesn't take no for an answer. Have filed with the NY attorney general's office and the BBB. Called progressive directly and their accounts people are just as accusatory and useless. Not sure how companies can get away with these practices and have no action take against them.