I have been a client of Progressive since 2008. On May 12, 2011 I was driving to work when another driver made a left turn across 3 lanes of oncoming traffic smashing into my car. My car caught on fire and, both, myself and the other driver were taken to the hospital in ambulances. The accident was rather serious and it is amazing neither one of us were seriously injured or killed. The other driver was issued a ticket and admitted to police that she was at fault. Later that day an adjustor called me to gather the preliminary facts surrounding the accident. Immediately he was convincing me to drive over an hour away to have Power of Attorney forms signed. When I asked him why he stated that it was because from the information I gave him it sounded as though my car was a total loss. I was rather confused at his rush to judgement. He had obviously not yet seen my car or an accident report and was simply going by the words of an exhausted and hurt person. I left the conversation with a very bad feeling because he only seemed interested in taking my car. Obviously, I did not have a car at that time so expecting me to drive over an hour away while injured just to sign papers seemed quite absurd. I explained to him that I wanted a detailed report of their findings before I agreed to anything to which he said was fine. My car had been towed by police to a local yard and he was eager to get my car out of there. I then explained that I had several belongings in my car that were extremely important and valuable and I needed time to get to the car to remove them. He gave me his word that the car would not be moved until I was well enough to drive and get into a rental and get over to the car to remove my personal items. The next few days I was in extreme pain and could not even turn my neck so there was no way I was able to drive. The first day I could I went for the rental car and drove to the yard to remove my stuff from my car. However, when I got there, my car had already been moved the day before over an hour away to an auction yard. I was so angry that this had transpired. My car was gone without my permission, along with everything in it. Upon calling Progressive, they explained that it was some kind of mistake with the towing company and that they were sorry. I now had to drive over an hour away to recover my items. When I got to their auction yard, I was met with a car that had been rummaged through. There were things missing from my car and what was left was completely destroyed, as the interior was soaking wet for some unknown reason. The auction yard said that the only reason they moved my car was because Progressive told them to, a claim that Progressive denies. I immediately requested to speak with a supervisor due to the negligence exhibited by my adjustor. He kept saying that there was not a supervisor to speak with and kept talking in circles. I finally got him to give me the name and phone number of his supervisor, hoping that she would be more helpful. I was dead wrong. She only backed the adjustor and defended his decisions, stating that he had done everything properly. That was when I was informed that they were no longer paying for the rental car. Basically, the very day I picked up the car was the day that they decided to no longer cover the car. It was explained to me that once they declare the car a total loss they only cover a rental for 3 days. I was surprised to hear that they declared the car a total loss because this was not discussed with me at any point despite the fact that I explicitly told them I wanted a report. Whenever I would ask them for help they would essentially lie to me and, again, try to persuade me to drive to get the Power of Attorney forms signed. They also informed me that there was nothing they could do about the stolen and damaged items, despite the fact that they were lost because Progressive went back on their word and moved my car. Never in all my life did I ever think I would be treated by my own insurance company this way. This entire thing has been nothing but a nightmare. Progressive tried to persuade me not to contact the other driver's insurance and not to waste my time contacting a lawyer. They completely stripped me of all my rights, making all the decisions based on what suited them best. They were not willing to speak to the other insurance for me or fight for me whatsoever. I was forced to take matters into my own hands and contact the other driver's insurance. I have been fighting for myself, which leads me to question why I am paying Progressive at all. I have been doing all the work, going back and forth between them and the other insurance. It is now almost 2 months later and still nothing has been resolved. I still have not received a settlement check and have been paying for the rental car out of pocket. None of this seems fair or legal for that matter. I was the victim in this accident. I am the injured party under doctor care. I have lost my car and the items within my car. I have lost countless hours at work and several hundreds of dollars. This entire situation has been extremely stressful and has consumed my life all day every single day. I spend all of my time making phone calls in an attempt to get this matter resolved. I am in utter shock with the way Progressive has handled my accident. Never have I been so disrespected and mistreated by people I pay to take care of me. Progressive has even lied about me and the claim numerous times, making this situation even worse. When they learned that I was speaking to the other driver's insurance, Progressive called them alleging that they were handling the claim and that it had been settled. Progressive told the other insurance that I had been paid on this claim which is an absolute lie. The other insurance then accused me of attempting to commit insurance fraud. Thankfully I was able to convince them that Progressive had lied to them. When I confronted Progressive they, of course, denied this as well, despite the fact that I had the name of the agent who called. Oddly, the man who called on behalf of Progressive was not my adjustor and a man I have never talked to. They have competely altered their records to reflect that they have done everything correctly and that I am the problem. They treat me as though I am the "bad guy" in all of this, not as the victim. They have been extremely rude and even nasty. I have caught them in far too many lies to count. They say one thing and then do another. They make promises they do not keep. Anyone thinking of switching to Progressive needs to be very careful because they do not know how to treat their clients. Meanwhile, I am in significant pain and no closer to a resolution. I will be glad to see this come to a close, eventhough I will be taking a huge loss.

My wife & I have been with Progressive car insurance for over 16 years. This last month 4/11 they raised our premiums by 24%. I called and asked why. We have a perfect records meet all the requirements as customers...no accidents, pay on time, etc. We cut costs a year ago due to the economy.

We called another insurance company (All State) & sure enough we were able to get the same rate we have been pay with Progressive and we did not even have the customer loyalty program yet!

Remember Progressive will not work with you PERIOD! I've tried. They seem very indiferent, to the point of being flip.

If you have Progressive Insurance CANCEL!!! They forged my signature in a letter ive never seen before to cancel my account so they wouldnt have to pay for my broken windshield!!! Switch to Ryan over at allstate! Hes saving me near $100/MONTH!!! 734-626-0087

I set up a time for a claims adjuster to come to my home and appraise the hail damage to my car. The time was set for sometime between 9 am and 2 pm (wow, i wonder what MY clients would say if i scheduled a meeting for somtime within a 5 hour window!!! WTF?)

I waited around all day until 2:18 pm and decided to give Progressive Insurance a call to see where the adjuster was. The adjuster called me back shortly and informed me that I was not even on her calendar for today and asked me if I would be available tomorrow?!?!?!??!??!? Holy WTF!!!

I was called back by the adjuster's manager who became irate with me asking me if I had a problem or something since I was a little snippy and rude on the call. I then had to give this bozo directions to my house since it would be too much trouble for him to prepare for his appointment, it was obvious that in his mind this was MY fault and had nothing to do with Progressive's ineptitude. I'm pissed, can you tell?

How can we get the service back into customer service? This nonchalant, cavalier attitude is EVERYTHING that's wrong with this country...and it's only getting worse.

I signed on with Progressive only to find that the bill I received was a lot more than the quote they gave me. I went ahead because I really needed to be covered asap, with the intention of changing insurance companies as soon as possible in mind.

At renewal time I chose not to renew and went to another company.

Next thing I know a bill for the next billing cycle shows up and their claim is that "in the fine print" it is stated that you MUST stay the entire year, and that if you choose to leave within the first renewal period that they may bill you for the balance of the year.

Upon looking over the "fine print" on my contract I did not see anything stating this and so I have been battling them ever since. It is on my credit report and I am having a rough time making any headway.

I have talked to several other people who have been scammed this way by them, too. My feeling is that, as we are prot4cted by law in the marketplace to move about freely as consumers, we should band together and file a class-action lawsuit.