Progressive

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(7)
Category: Automotive

Contact Information
7 locust lane, Bronxville, New York, United States

Phone number: 914-844-4154

Progressive Reviews

longoc February 1, 2011
Customer Service/ Claims Dept.
I am writing to express my frustration with the Progressive auto insurance company-claims department and customer service and the at-fault determination that was made. On January 15, 2011, I swerved to avoid hitting a deer. In CT, there has been over 2 ft. of snow and the roads were narrow and there was less than normal space on this road to drive. As I was driving, a deer popped out and ran across my vehicle. I swerved slightly to the right to avoid the deer and hit part of a snow bank on the right side of the road, damaging the passenger side of my front bumper and fog light. I called Progressive to report the accident and spoke with Victoria. After describing what happened, she told me I was at-fault and explained reasons why that I didn’t agree on. The claim was then transferred to Gina Paniccia and Kristen of Progressive in Milford, CT. They were not helpful. Gina stated that I hit a stationary object (snow) and classifying as at-fault. I told her that I swerved right instinctively due to the fact that I did not want to endanger drivers on the other side of the road. The swerve was so slight that if there were no snow, I wouldn’t have went off the “road”. Both Gina and Kristen did not assist me in any way. The employees were very rude and snotty in speaking to me. I immediately asked for their supervisor’s name and Gina directed me to Claims Manager, Rich Oulundsen. Mr. Oulundsen said he would review and get back to me. He was not prompt in replying to my concern. I felt that I wasn’t a priority. When he finally called me, no compromise was made. He sided with his employees that I was at-fault. I was hoping for Progressive to make an exception due to the extenuating circumstances of this situation. I feel that I did the right thing in order to protect the safety of others as well as for the animal. I felt I had a valid argument and I feel that Progressive pushed me aside in not directly dealing with the issue and concerns as a customer and did not attempt any compromise.
Hugo July 29, 2010
Never use them
My car was hit while parked in front of my residence in June of 2010.. I called the police and filed a report and the officer even spoke to a witness.. I called and placed a claim through progressive, and a month later was contacted by them again telling me the evidence shows she did in fact hit my car.. and they were going to cover the repairs (my airbag light was coming on and off.. and wasn't before she backed into my car so hard, it was still rocking back and forth when the girl got to the end of my street according to the witness..) so they had me find the nearest chevy dealership, made the appointment for me to drop it off, and even reserved a rental car. i brought the car in, picked up the rental.. and 10 days later was called at work and told they decided they couldn't link the airbag light being on to the accident and weren't going to cover the repairs.. at this point i went to the dealership to pick up my car already upset, and was informed i would have to pay 108.12$ to take my car back for diagnostic. How is it right to be able to have someone bring their vehicle in for repairs, keep the vehicle for 10 days, then decide to deny the claim? is that backwards or is there something wrong with ME? i find this ridiculous as hell and am NOT AT ALL satisfied with the service i received through progressive. they were very rude, and the report i was given after picking up my car from the dealership stated ''VERIFIED SHOWING INVALID SERIAL DATA WHICH COULD HAVE BEEN CAUSED FROM IMPACT TO VEHICLE EVEN IF VEHICLE WAS NOT RUNNING" ..my response to this is, are you kidding me? i plan on filing a complaint and/or lawsuit because i do not see any justification for their thoughtless actions.
NicO08 January 21, 2010
Waste of time
Used Progressive web site to get a auto insurance quote for me and for my daughter. Entered all requested details - names, addresses, Date of birth, social security numbers, drivers licenses and history as requested. Requested quoter comparison. The initial quote was only $99 per month (liability only). After coverage update (added comprehensive, collision and rental) the quote was $207. Received an email confirmation for that price. At the requested additional info for the accident (already entered) provided details for the accident - not at fault.

After this the quote price increased to $671. Called Progressive to question. The phone representative tried to convince me the initial quote was only for me and it did not include my daughter. This was not true - I have printed summary and email where this was clearly stated. She put me on hold for 20 minutes to talk with her supervisor. After she returned she simply said the new quote is the correct one without an explanation about the initial quote. I feel that my privacy have been violated and my time wasted. I will not recommend Progressive as fair auto insurance provider.
Teri F September 18, 2009
Treating employees wrong
Does this company have any common sense?
Can anyone out there help me?
[email protected]


STATEMENT OF EVENTS

````````````````````````````````````````````````````````````````````````````````````````````````````````````
On May 7th, 2009 I went to work as usual and while entering the building struck my right elbow on what I thought was the door. There was that instance of pain and that horrible feeling when you hit your funny bone. I continued to my desk, laid down my purse and other bags and sat down to start up my computer. Moments later I noticed a blood smear on the desk top and took out my mirror to see my elbow. There was a small laceration, not requiring stitches, so I wiped it off, put on a band aid and proceeded to start the day. The pain subsided, but shortly after numbness and tingling was shooting from my elbow to my finger tips and this is when I thought maybe I had fractured a bone in my elbow. I had never had an on the job injury before and wasn’t sure on what to do. My immediate supervisor was not in yet, there were no other supervisors available on my floor. I asked a lady who used to be a supervisor what I should do, and she advised I speak to the next level supervisor, which I did. She gave me the number to call workers compensation and I was instructed to go see a doctor immediately and have my arm looked at. The doctor checked out my elbow, took x-rays, which luckily did not show any fractures and explained that I pinched the ulner nerve and it may take some time to heal. He advised if symptoms persist or get worse to come back. I went back to work right after.
On 5/11/2009, I called the gentleman from workers comp again and told him the symptoms were not any better and there was numbness in 2 of my fingers. He again sent me directly to the same doctor, who did not do any more x-rays, but recommended light duty at work and taking Advil. My job really had no light duty, so I just continued working. He also advised I wait 2-3 weeks to see if symptoms persist and to come back if they get worse. I did not miss any further work other than seeing the doctor twice when I was told to do so.
May 19th I was asked to come into the Human Resources office for some follow up questions and was taken into a room with my Supervisor to view video footage of the day I was injured. After several minutes of looking at another woman on the video that was not me, I was eventually shown entering the building. I, personally, can not verify that the tape they showed me was actually the morning of May 7th. I was standing about 6 feet away and I didn’t notice a date clearly showing. I was shown on the monitor entering the building and it appeared that the door did not hit my arm. It is a possibility that the ID Badge box was what I hit with my elbow, even the Security Chief stated that while viewing it. The cameras do not show after entering the building, if I hit the wall with my elbow as I turned to go to my desk. I could not explain why the video didn’t show the door hitting my arm, but I would have passed a polygraph test on the spot if I had been given one. In my mind at the time, I associated the injury with the door. These security doors are made of metal and glass, they are extremely heavy and if the wind is blowing on them, even heavier. I, and I’m sure many others have had issues with the doors in the past. They agree it’s possible that I made a mistake on what I actually hit my arm on, but it had to be right before I sat down at my desk or it would not have still been bleeding.

There was absolutely no reason for me to lie or make it all up. I had personal health insurance, the best coverage PGR offered. I loved my job and worked extremely hard at it. I had just moved in March 2009 to be closer to PRG because I had decided that was the company I would retire from in 20 years. I had to study for months and it took 3 tries before I passed the Florida Insurance exam. The last exam I had to pay for myself. During my tenure I was awarded Rising Star, Top Dog Legend, 1st Place for renewal retention, 2nd place for road to service, 1st place for renewing their commitment, 8 – net promotor scores of 5 out of 5. My team won a poster contest from an idea I designed. I completed every personal smart goal in a timely manner, my phone stats were excellent, my attendance was above average. On a monthly basis I spent anywhere from $30 - $50.00 of my won money on team area decorations for holidays, birthdays, special occasions, plates, utensils, cups etc for team food days. I helped to organize our monthly food days. I always arrived 15-45 minutes early for work. In the 2 ½ years I was there, I was not late once. I got along with everyone from Supervisors down to co-workers. I took 60-80 incoming calls a day where most reps take 30-40 calls per day. I am an honest, hard working, team player that would not have risked losing my job over a whack on the funny bone. Everyone that works for PGR knows there are cameras all over inside and outside the buildings, so why in the world would I make such a statement if I didn’t honestly believe it to be true?

The accusations of misconduct and falsifying records with the goal of misappropriating company property are ludicrous. There is no evidence to show willful and wanton disregard or malicious intent against PGR. I’ve never been fired from a job in my life and I’ve been working for 30 years. I’m the kind of person companies want to keep, the honest, hard workers that don’t steal office supplies or call out sick every other day, or come to work hung over and smelling of alcohol.
My husband was diagnosed with thyriod cancer last year and needed surgery and followup care. During all that was going on with him, I still only missed 2 days of work after applying for FMLA. If that doesn’t show dedication, I don’t know what does.
Denny July 20, 2009
Lies, lies, lies
My insureance rate went up $120.00 per 6 months..I have not had an accident or ticket in over 10 years. I have 3 vehicles insured with them..Ms.Lynn said the rate went up because Reno, Nevada was a high rate accident area..the Reno Gazette Journal has an article that rates Reno as one of the safest cities to drive in..It is rated 11th..Las Vegas, Nevada is rated as 153.This artcle in the July 09th 2009, Rates RENO the safest in the UNITED STATES. So believe the lies if you want to, but check this article out... Don't believe the first LIE that the insureance tells you..
Arnold July 18, 2009
Scam charges
My insureance rate went up $120.00 per 6 months..I have not had an accident or ticket in over 10 years. I have 3 vehicles insured with them..Ms.Lynn said the rate went up because Reno, Nevada was a high rate accident area..the Reno Gazette Journal has an article that rates Reno as one of the safest cities to drive in..It is rated 11th..Las Vegas, Nevada is rated as 153.This artcle in the July 09th 2009, Rates RENO the safest in the UNITED STATES. So believe the lies if you want to, but check this article out..Don't believe the first LIE that the insureance tells you..
October 1, 2008
claim
A Progressive client, dui did $50000 damage to my property and Progressive offered me a $28000 settlement--this is just another example of a large insurer with an in-house legal department that feels it can out-muscle the little guy--they are in for a big surprise. In the meantime do not buy insurance from this scam artist.

Write a Review for Progressive

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE

REQUESTED REVIEWS

REVIEWS BY CATEGORY