Complaint is simple: Ordered product; Credit card charged; never received product. Projector Lamp Center is just not honest. Each time I've called I've gotten "the lamp will ship today" but that hasn't happened. Given their apparent lack of integrity I'd avoid buying from them. Also, avoid buying from anyone that doesn't put a ship date on their invoice (Projector Lamp Center doesn't give you a ship date, they just charge you anyway) - this just delays your attempts to file a complaint with the credit card company. Lesson learned the hard way.