Their return policy is to deduct shipping and a 10% restocking fee and only give you store credit, EVEN FOR AN EXCHANGE! I ordered a dress according to their size chart and it was too small. Then they gave me store credit for $50.00 less than what I paid for the dress and had to reorder it, pay full price again plus shipping. I would NOT recommend ordering from PromGirl.com !

I purchased a prom dress for my daughter 3 months in advance (beginning of February)from Promgirl.com, completely aware of the non-refundabel policy. But what I wasnt aware of was the restocking fee (my bad). My daughter was not happy with the way the dress fit or looked (not like the pic). So in order to return the dress for an exchange it is going to cost me 10% of the cost of the dress plus shipping charges. So if I were to exchange the dress and the 2nd dress did not fit right then I would be even further in dept to Promgirl.com. There shouldnt be a restocking fee for something you can not try on and have no way of knowing if it will fit until you purchase it. Pretty ignorant to run an online business with this policy. I will NEVER PURCHASE ANOTHER ITEM FROM THE IS WEBSITE. I have considered this a loss and have learned my lesson not to purchase expensive items online. I have bought better dresses for my daughter on Ebay at less than half of what I paid for this dress.

I paid for a 3 day delivery and its still NOT here! My I add my prom is in THREE DAYS!!!

BUYER BEWARE! Poor experience. I do not recommend purchasing any product from PromGirl.com. There are too many other reputable retailers available. I purchased a $367 prom dress for my daughter and need to return the dress for another size. Problem I pay for return freight. I pay for restocking fee. For all practical purposes I am restricted from shopping for a replacement with anyone else because Promgirl.com does not offer refund. An old phrase comes to mind, 'Salt in the Wound."

Most reputable online retailers will not charge you a restocking. Most reputable online retailers will include the return shipping. Most reputable online retailers will offer a refund within a certain time frame. I accept the responsibility for not playing my role of "Buyer Beware." I should have read the fine print. Shame on you PromGirl.com. I will not conduct business with you again. I will communicate my poor shopping experience with as many people that I can.

I ordered a prom dress for my daughter, early March, 2011. It had gathering or pleating around the waist that was not there in the photo's so my daughter did not like the way it looked. I sent it back and had to pay a restock fee plus the shipping cost. I Ordered a different dress and when it arrived it had folding and gathering along the slit up the middle, again not there in photo nor was it suppose to be in the design. After several complaints about "me the customer being put into the roll of quality control" I was finally advised I could send it back free of charge and as soon as they saw movement on the tracking order they would ship out the same dress free of charge. However, they sent the info to an invalid email so I never received it. I called again and was told it was my fault because I had entered an invalid email account. My Fault...funny since I had received all the other confirmation emails and shipping emails just fine. Today is April 14th, 2011 and I have called several times and new excuses keep coming up as to why I still don't have a dress in hand. Yesterday I was even advised that there was confusion between different department as to what I was wanting, so they were emailing between departments. Uhm...the dress and if unsure, call me the customer and ask, they have my info. I must say I will never buy from this company again and will advise all who will listen to not buy from them as well.