I stayed at Protea a couple of times. They require all my personal information to make a booking. My personal information is abused to send me emails and phone me on my cell phone repeatedly to try and sell me their 'loyalty' cards and other 'specials'. Despite numerous requests that they stop contacting me they continue relentlessly. I was up all night with my young daughter travelling and being caught in traffic and rain and now am just trying to get some sleep and calm my ulcers but they don’t care. Not at all - I must be awake for them to try and sell their rubbish. Protea has no respect for their customers’ personal information and feels free to abuse it even when asked repeatedly not to. They should not be in business.

Me, my organisation and anyone I ever have any chance to convince will never use Protea again. I don’t know how marketing people think this kind of abuse is a good idea. If I had anything to do with it I would fire them immediately. They have just lost their employer a fair amount of business.

I was contacted by a call centre agent promoting the prokard via telephone conversation. I was told how this product will work and that it would take between 7 - 10 working days for my card to be hand delivered to my office via courier. I have made 17 phone calls to different people with the durations of the calls between seconds and up to 25 minutes at times. I have to this day still not received anything and no one seems to know what is going on with the systems. After my first call to find out when I could expect my card, as was told that there was issues with the local post offices etc, but I was told that the card would be hand delivered. Weird and a bunch of nonsense. The very day I accepted this, there was a mount of R 1 090.00 on the 23rd of September 2009. Now, to this day, long after the delivery times I was given over the phone, I still have not received anything. Althoug this was a verbal agreement, which is binding, prokard is in breach of contract. I expect a refund to my credit card by no later 29 October 2009 please. I have a colleague in my office by die name of Aletta Botha, who sits with the exact same problem. Her account was debited on the 28th???

I had a Procard, and went to their Protea Hotel in Saldana, and did NOT get the discount as advertised. After complaining I got no satisfaction and I tore the card up, This was probably 6 years ago. The problem is I still get phoned 3 to 4 times per year, in an attempt to try sell me a new card, I have complained, spoken to managers, been promised to be taken off the list, but the sales girls still phone.