Protection Junction Reviews
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TexasGypsy
October 22, 2010
Unresolved
Protection Junction contacted me by mobil phone, May/26/2010. Offer of $200 gift card to use at mutiple places for $9.95. They would e-mail me and send info in the mail. Gave them my Visa info - DUMB! As other people have written here - same song, same dance. I called and cancelled before the time that I was given - 7-10-days. explained that I never received anything in the mail or via e-mail, they said there was an error in my e-mail address. Still told them to cancel. Each time that I called, sat on hold forever, asked for Supervisor, they are in a meeting. Then a charge from my bank acct., $99.95. I e-mailed them- got a phone call and msg. that it was being resolved. Then another charge for $39.95. I had given up until now. I am filling out form sent to me by State's Attorney General in Texas, which I have had for some time, and figured nothing was working - BBB, FTC (Federal Trade Comm). Thank you for that other person's input as maybe now I will get my money back. I did not have any other contact info for Protection Junction except phone#,
and website.
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ARPIL
September 8, 2010
refund
In Arpil I recieved a text saying that I would recieve a 200.00 dollar walmart gift card for 4.95 all they needed was my debit card number .They took out the 4.95 then 49.95 then 49.95 I call several times trying to get money back I never recieved it. Called 8/31/2010 the recording said they were out of business they said all money would be returned 4 month I've been trying It's my money and I want it NOW!!!
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flobrownee
August 29, 2010
I GOT MY MONEY BACK, U CAN TOO
I went thru HELL trying to get my money back from Protection Junction. I battled with them over a month. After the Better Business Bureau achieved NOTHING, I wrote the State Attorney General for my state and the state of Oregon, where Protection Junction is. I enclosed in the letter what had happened, date and time that the money was wrongfully taken, and a copy of this website posted complaints, showing them this is such a scam. They corresponded quickly letting me know they were filing my complaint. I guess they contacted Protection Junction because yesterday, not even a month after contacting Oregon State Attorney General, I got a letter from Protection Junction regarding my complaint regarding a full refund...and also asking me to no longer communicate LOL, Enclosed was a check for 109.90, a full refund for the initial 9.95 and the 99.95 they wrongfully deducted from my account. I suggest everyone do the same...Money does not grow on the trees here in Tennessee so every dollar I earn will be controlled by me and me only. Have a good one everyone and good luck.
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racheldrob
August 11, 2010
No Refund
I got the text message and called the 1-800 # and was hesatint but if it was only going to cost me $9.90 to get a $200 gift card so I did it. Big mistake never give you bank account number to anyone. I was told I would be getting the package in the mail and never got it. Then I had 2 charges of $49.95 and called to cancel and get my refund. They charged me 10 days after the phone call. I got the run arround and I had to call back many times to even get ahold of someone. I finally got it canceled so I thought but was also charged $39.95 for another month.
I have 2 more times and have been told my account has been canceled and I would get my refund in 5 to 10 days. Yeah right, I still haven't got my money back. I called again today and the business has closed.
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steve in MO
August 5, 2010
ID Protection
Company presented themselves as a Wal-Mart partner offering ID theft protection on a 30-day trial basis. If we did not want the service at the end of 30-days, we would not be billed.
Our credit card was billed for $9.95 (the processing fee) on 09 JUN 2010 and for $99.95 on 13 JUN 2010. I called in on 18 JUN explaining that we had not authorized the program and had not even received the information packet to review.
I was informed that they invoice the charges up front and that the $9.95 charge was non-refundable since it was a processing fee, but that they would refund the $99.95 if we did not want to utilize the program after we reviewed the benefits of their service.
I told them that I already didn't approve of the way they did business and to please refund the $99.95 now, I don't have to wait for the information packet. Their rep told me it was not a packet, it was a mail flyer that had the details on it. I found their flyer and asked them to issue the refund.
I have now spoken with them on 9 occasions asking for the credit to be issued and each time there has been a different excuse for why they have not issued the refund, but promising it will be completed in 3-5 business days. The last couple times I have asked for a supervisor and been disconnected.
The last rep I spoke with on 03 AUG 2010 apologized for the delays and told me that my request has been transferred to the billing department who would be issuing a refund check, not a credit to my account, in about 5-6 weeks.
I have since called Wal-Mart who told me that this company is not one of their partners and asking me to call the FTC to report the fraud. The FTC issued a case number and asked me to alert the MO AG Office. To date neither of those steps have resolved anything.
I just spoke to a person representing himself as a Customer Service Manager, who was again, not very helpful and again promising that the delays have been due to a technical error and that the company couold not issue refunds to my credit card but rather they are issuing refund checks that I should receive in just 4-6 weeks. I strongly advise all others to steer clear of this company.
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Dena Lewis
July 11, 2010
Took money from my account.
I got a call from Protection Junction and was told the I would get the information in the mail within 3-5 business days. They went into my account the very next week. I never got anything in the mail and they went back into my account the next month after I called to cancel. I noticed that every time I got a phone call from a 1-888- number and n0 one said anything they would go into my account and take $40.00. I had to change my bank account. I stopped answering the calls from that number. I still haven't got my money back. I will never give my account number to anyone else. It was suppose to protect me. ZIt stole from me.
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peachies
July 6, 2010
Ripped off
I just want people to be aware of e-mail, because protection junction really gotten me first they tell me that i been selected to receive a $200.00 gift card from Target's, and i had to pay $9.95 for package shipment in which i agree to, but after they had my bank card number., they started talking real fast about ID theft .Try it out for 10 days and that i did not want to purchase the deal, call them with in ten days and nothing would be charge to my card . Three days later i check my bank account $99.95 had been taken out of my account. They are right i do need protection, protection from scam, scum and con artist like they are. If i had my way i would lock up every damn one of their sorry asses. I just want every cent of my money put back into my account. p.s. by the way when i went to call them no one would answer the phone, and if you did get through they tell you lies on top of lies. the e-mail is all fake. I want to know what can be done about these jackasses. sign carol
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Natalyee
July 6, 2010
file FBI complaint
To all who were hooked up with Protection Junction via cell phone text or online through Customer Rewards in order to receive "free" $100 Walmart gift card, there is hope! You need to go to the FBI complaints website at www.ic3.gov and file a complaint. Do this for any company that has scammed you using Walmart gift card/voucher/certificate as bait. Walmart has denied any affiliation with such surveys or offers and is suppose to address this on their website. The more of us that file complaints ( I recommend filing a police report as well ) the better as the FBI must have enough complaints in order to do an investigation and get these scammers out of buisness. I dont know if this will get us our money back but it will give us some justice. As for getting your money back try filing a claim with your banks fraud dept. There is a newspaper article in the July 7 2010 issue of The Chino Valley Review, page 10 regarding this. Chino Valley is a small Arizona town for those who want to research this article online. I pray we will all receive justice in this matter.
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Kathryn P. Clark
July 6, 2010
refusal to refund after cancellation
I was contacted by phone on June 8th regarding credit protection and offered a $200.00 package good for gas, and products, for a 10 day free trial. I had to pay a $9.95 shipping charge for the package, which by the way I never received. I called 4 times to cancel their service. I left 2 messages on their voice mail box to cancel the service and to return my call. I never received any call back. On June 17th there was a $99.95 charge to my account from Protection Junction. I imediataly called them and said I had cancelled my service and wanted my money refunded. I spoke to Ashley (if real name) she assured me I would have my refund by June 26th.I also e-mailed Projection Junction regarding my cancellation. I also called my bank as their charge had put me in an overdraft, and I was charged $35.00X 3 = $105.00 in overdraft fees. The bank said they had to wait 30 days. There was no refund on June 26th, so I called Protection Junction again and spoke to Sam (if real name) he said it would be 5 days. July 2nd still no refund. I have called them again and asked to speak to a suppervisior, he was not avaible, guy on the phone said the best he could do was let the credit company know. I am 66 and live on Social Security. I was unable to purchase groceries or gas from June 17th to July 2nd because of this.
I feel that they should be put out of business or at least a nation wide warning against them should be issued.
Kathryn P. Clark
4692 Riverview Ct.
Tracy, CA. 95377
408-859-7164
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Laura Donahue
July 6, 2010
illegal representaion of product and removal of funds from bank account
I received a phone call regarding a Walmart gift voucher. I agreed to accept the voucher through the mail if in fact the coupon could be used all at one time. (Such as I go into store and shop and spend the coupon all at once and leave). The telemarketer did not follow the protocal or script and simply lied to me. He then asked if I would like to look over another bit of information in the mail and I could respond within 10 days to let them know if I wanted the product or not. On 5/17/2010 there were monies removed from my account for shipping of two 100.00 dollar Walmart gift vouchers. I NEVER recieved Walmart vouchers and was robbed of monies from my bank account for a product that I am not even sure what it is. I called the original company that was offering the product. They listened to the pre-recorded conversation of the telemarketer and myself and came back on the line stating that they were terribly sorry, the gentleman was terminated from his position for misrepresentation and my monies would be returned immediatley for the shipping fees. I would then have to contact Protection Junction to receive the rest of my money because they are the company that TOOK the funds from my account. I have been and still am calling Protection Junction. I started calling immediately when I found the monies missing on 5/17/2010. I have been lied to and mislead by numerous telemarketers and supervisors. Some of the names included in the list of false fact giving informants are Jim Nair; who on 5/28/2010 told me that he was a manager with customer service and he would make sure that within 3 to 5 business days the funds were returned. He gave a confirmation number to assure me that I would be able to check progress on the account refund. ON 6/1/2010 it was simply impossible to get through on the phone system at all. You call to be forwarded to a holding system that just disconnects you. If you are lucky enough to be on hold without being disconnected you are forwarded to an answering service that NEVER returns your calls. Jim Nair once again on 6/4/2010 told me he was osrry and that he would check the status that the funds should have been there. He wuld put me on hold, speak to the CEO and get back to me. More lies! Once again it would be 3 to 5 business days for the monies to be returned to my account. I have spoken to "Alex" who gave me a confirmation number as well. The only problem was that the number Alex gave me was not in the same sequence as the number that "Jim" gave me. Same four digits just scrambled. I ahve spoken with "Steve Martin" who greatly apologized and garaunteed that I would have my money back in my account within "3 to 5" business days. More lies! I have spoken with "Allan Nair" who actually gave me a transaction I.d. number to assure me that the monies were being placed into the account. More lies! I have spoken with Dustin and Craig and Havie...to no prevail! Today I was informed by one Jessica Baptiste that there is absolutely no way to speak to anyone in accounting. They have no way to connnect customers with concerns and there is no number to call. I was also told by miss Baptiste that she can see on the computer in front of her that there was a cancelation made and that there was a refund. I DIDN'T ORDER ANYTHING TO BE CANCELLED TO BEGIN WITH. FURTHERMORE, WHY WOULD I KEEP CALLING THESE LYING THEIVES IF MY MONEY HAD BEEN RETURNED? I have made them aware that I am recording all calls to them. I want to know where my money is why it hasn't been returned and when do I submit my bank statement with all of my accounts overdrafts due to this fraudulant act?
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