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citizensmart
December 27, 2010
Fraudulent Billing/Extortion
We have had Protection One as our security company at this address since October of 2009. We had then install a camera/DVR system and sensor system. We have paid our bills religiously, even though we feel strongly that we were overcharged for installation of both systems (the DVR had been consistently malfunctioning and the hard drive crashed the first week of December 2010). The alarm sensors were so poorly installed they left us in a very sensitive position, this was confirmed by an unbiased security expert from the Bay Area. Our requests to have the wiring issue corrected have been disregarded. When the DVR crashed, we were left without a recording or monitoring capability for over 7 days; this was replaced only when I threatened to not pay our bill. When the bill was paid, I received a letter stating that I was $1, 021.61 in arrears with the company and threatening collection. I demanded they provide itemized documentation backing their letter; they emailed me bogus billings and what appears to be a print-screen of their computer accounting (which does not print out). I have every bill and cancelled check to verify that I in fact am not in arrears nor have I received any billings for any type of additional charges that would have warranted this bill. I in turn called the company back, stated that I had in fact researched their company and found this to be a common practice with them, and that since I had over 31 years of legal experience under my belt, I will in fact pursue all remedy against their company under the laws. I am having their system pulled out of my office and shop, and hiring a reputable company that does not and will not engage in extortion.
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