this is the email that i wrote to the Managing Director of Proton


----- Forwarded Message ----
From: mam_mam 1987 <[email protected]>
To: "DATO' SYED ZAINAL ABIDIN SYED MOHAMED TAHIR, PROTON'S MD" <[email protected]>
Sent: Tue, August 31, 2010 11:30:53 PM
Subject: Re: Inquiry of Proton Saga SE White - to Managing Director of Proton

Hi Karthik,


Any feedback for my order so far?
I did replied your email last Thursday, my order is Proton Saga SE White Auto unit, and my mobile is 016-996xxxx.

Hope I could get some good news from you.

Thank you.

Regards,
Liew Chen Tieng

From: "DATO' SYED ZAINAL ABIDIN SYED MOHAMED TAHIR, PROTON'S MD" <[email protected]>
To: mam_mam 1987 <[email protected]>
Sent: Thu, August 26, 2010 8:18:10 AM
Subject: RE: Inquiry of Proton Saga SE White - to Managing Director of Proton

Dear Sir/ Madam,

We would like to apologize for the inconvenience you have been experiencing regarding your booking. We will investigate this matter and please let us know if it’s a Manual unit or Automatic unit. At the same time please do provide us your contact number.

Thank You

K.Karthik
Reach MD
03-80269669


From: mam_mam 1987 [mailto:[email protected]]
Sent: Sunday, August 22, 2010 6:26 PM
To: DATO' SYED ZAINAL ABIDIN SYED MOHAMED TAHIR, PROTON'S MD
Subject: Inquiry of Proton Saga SE White - to Managing Director of Proton

Hi Sir,

I'm Liew Chen Tieng from Selayang. I booked a Proton Saga SE White from Prodon Edar Selayang Branch which is JL99 STB Sdn Bhd, BO number 17835 at 27 May 2010. A sales girl called Viven Chia was my SA. Booking fees RM500 and i got the receipt too.

Viven promised me that I could get the car within 1 1/2 month which is 6 weeks. Well, I didn't suspect much from her promise. My loan was approved at the next day I applied. Now is just wait for the car arrive.

At mid of July, her supervisor called Roy contact me and said that Viven was no longer work at the company and Roy handle my order. At the next week of Thursday, I went to the branch and looking for Roy, he said the sales girl was involved a legal case and lock up for 2 weeks. Roy promised me that the car should be arrived within 2 weeks. I have no choice but accepted it.

At August, i went to the office twice and ask Roy about my order. Roy said the factory is still working on the car. I didn't mean to offense the production line of Proton, but Roy pushed all the responsibility to Proton. And he mention that the car have to check the 52 parts at authorized company which took 2 weeks to proceed. I was shocked and ask him about the actual date that I could get the car. Roy said I might be can get the car before Hari Raya, which is one month to go.

Seems the supervisor Roy didn't follow up for me for 6 weeks and I'm still waiting for the car for almost 3 months, the point from Roy states that the Proton production slow down the process. If Roy was right about the process to check 52 parts take 2 weeks, I might not get the car before Hari Raya.

The purpose I wrote the letter to you is I wish to know when can I get the car. I hope I could get some important information from you, appreciate your reply and feedback soon.

Thank you.


Sincerly,

Liew Chen Tieng