We have had some real bad luck with Provident Bank in CA. My wife and I both understand that mortgage companies are being more careful nowadays. We're buying our first home and were told within 3 weeks (21-days) that we had qualified and were approved. We had sent in all of the things that they needed, i.e. tax forms, pay stubs, etc. We were very excited. We would drive by the home we were buying almost every day. We kept on being told that we would be closing soon. And then it started. We received a call from the mortgage company that they had lost a couple of pages from our tax returns. What??????? Papers with our social security numbers on them? Are you kidding me? Then they sent inquiry letters to the IRS to verify our incomes. That was cool. But, what do they do? They inquired using our old addresses and my wife's married name!!! They knew that we had recently gotten married. What kind of people are working there? As my real estate agent put it, "they're idiots!!!" We got into the 5th week of the escrow when they told us that our escrow would close between 30 and 45 days. They let us know that they lost some other paper work and then were missing the last pages of our bank statements. You're kidding me, right???? NO!!! As of today, July 5, 2010, we're at day number 56!!! What part of 30 - 45 is 56??? How about 11 days OVER our escrow closing date...
I've come to the conclusion that a lot of people nowadays who work in a lot of different jobs are there for the paycheck and not for the customer service and to do the job right... They enjoy screwing with people's lives. We've been trying to get an answer to that we can get things ready like utilities, trash service and letting our current landlord know that we're moving out...for the 3rd time!!! We're hoping that the bank isn't as careless with collecting our money. I don't know what we'll do if they're calculaor fails...

My husband and I are buying a condo (we close tomorrow). A WEEK ago we went to our local branch and requested a copy of a deposit slip we needed to show our mortgage company. Mind you when I went to our other bank we have an account in, TDBank, I received it in under 2 minutes. The teller who seemed extremely bored and annoyed we were bothering her said she had to order it from Jersey City because it was in archives and should take "a couple days". 4 days go by and we hear nothing. We called and they said it would take longer. 5 days--called again, its going to take longer. 6 days--the day before closing they finally figured out (after us calling Jersey City on our own) that the lazy lady at our local branch NEVER SENT OUT THE REQUEST. And everyday we called no one had enough motivation to actually call Jersey City to see what the delay was. Now here I am less than 24 hours before my closing and they claim they put an emergency rush on it. 4 hours go by and nothing. We've requested multiple times that our local branch call Jersey City just to see what is taking so long. Maybe they can't find it, maybe they already faxed it but it never went through. All things we'll never know because at my local branch they are REFUSING to make ONE phone call because according to them it "wouldn't accomplish anything". I am livid at their horrible customer service and lack of caring when THEY never sent out the inital request. I will be closing my account with them and urge anyone who is thinking of opening an account to reconsider!