Bought a 1894 winchester from them on a live internet auction, they sent it in a box 5 times to large so shipping fees were high, it arrived with a broken upper tang, no problem right? i'll just file an insurance claim with USPS tried to get them to send the insurance stub that USPS has to have...It took 4 phone calls to get them to send it and two weeks. When I first contacted them for a tracking # they told me no tracking # but here is a insurance #...Witch leads me to believe they new it was broken in the first place. Now USPS has denied my claim for shipping an illegal handgun, dunno why, I even sent them pictures of the rifle with damage as per their request. I WILL APEAL!!! My problem is not with Proxibid, i think it's agreat sight, my complaint is with Johnny's Estate Auction Service for sloppy bisness practices...