I received a notice from PSE&G stating I needed to contact them to schedule an inspection. I called this morning and to Jason (no last name) to do so and he was without a doubt the rudest, most obnoxious idiot I've ever spoken to. He had no idea what I was talking about or how to help me, and to top it off, he was UNWILLING to transfer me to someone who could. He's in serious need of some Customer Service Training. PSE&G PLEASE!!! make sure your employees have proper training prior to putting them on the phones to interact with customers, as this will have a huge impact (not a good one) on your company at some point!! It really needs to stop.

There was a mistake made on PSE&G 's part. Now that the mistake has been cleared up I'm now responsible for a 2, 600 dollar bill. I feel very strongly that I shouldn't have to pay this bill

I have always paid my bill on time. I decided to setup auto bill payment with PSE&G with a $100.00 limit. I figured if it went over 100 I would just make the extra payment and that would be that. To start off I think they only took 100 out twice. Other times there system instead of 1 transaction of 100 it sporadically splits the hundred into two separate transactions and takes them out of my acct at different times of the month. As irritating as that is at least they are still not auto taking more than 100. Now rolls around winter and my gas bill is over the hundred mark. I let them take what they take with the hundred and I log into there system and I make the payment for the remaining balance. Couple months down the road I notice my paper bills are showing higher and higher balances yet my online bill shows my payments being made and the balance is always what the monthly bill is. I tried to call a couple of times but when the voice system is telling you that there is over 45 min wait that is outragous. The last straw finally hit when I get a disconnect bill in the mail and then a phone call telling me i'm almost 400 past due and my services are going to be shut off. Luckily this time I call them in the middle of the day and I get through within 5 min. At this point I am fuming, irritated and I'm just waiting to see what they are going to say. The agent comes on the phone and we go through the normal verifying acct process and then I angrily explain (I know its not his fault unfortunately he does represent the company) the scenario of making the payments and all. He puts me on hold for a couple of min and then comes back. There was no explanation as to why they couldn't bill my acct the hundred in one transaction but there was a good reason as to why my bill was almost 400. He tells me that I haven't been making any other payments above the hundred they take out every month. Ok, at this point I am already logged into my acct with them and I could tell him exactly what amounts and when I made the extra payments. Here's where the kicker comes in...he proceeds to tell me that since there was a limit for them taking automatic payments from my bank acct they would not accept any more paymets from that same acct above the hundred dollar limit they have already taken automatically. So even though the past couple of months I would log in and make another payment on the acct, even get confirmation numbers, and the system took the payments (at least visually in there billing system) and showed my balance as zero, there system just ignored the payments and never took them out of my acct. I have never had any company refuse to take a payment that I separately authorize above and beyond a pre set automatic deduction. It now comes down to 1 of 2 other ways to make a payment and i'm not sure they will accept one of them. I can either pay using a credit card (Bam, lets have our third party company bang the customer a service fee of around $6.00) or I have to setup an automatic bill pay from my checking acct and hope they actually accept the payment that is pushed to them. Either way in this scenario I lose. No where in there website while setting up auto payment does it state if you balance is over the auto pay limit you have setup, you will need to supply a second completely different account for payment as even though you may come on to the website and authorize more payments we won't actually take them. I can understand the fact that a hundred dollar limit that i have setup on the automatic system, but if I physically log into my acct and setup a separate payment that has nothing to do with there automatic payment system, then they should take the payment. This is a warning against anyone who has this company for gas or electric, don't setup automatic payments through there system unless either your limit is way above what your balance will ever hit or plan on using a second completely different payment acct for the difference. This whole issue could have been resolved by the billing systme prompting me while i was making a payment. All it had to do was deny the payment and tell me this funding method has hit its limit for the month and I need to supply another form of payment. As irritated as I would have been I would have understood that and would have went a second route to make my payment. But here we are.

PSE&G has to lines coming to my house, this was news to me. An A and a B line. Well one day the B line went out and most of our house was not getting electric and the power was tripping to the major appliances, including our refrigerator. We called PSE&G and they said quote "since we are getting some power than we have to get our own electrician because it is an internal problem" Fine, we paid an electrician $300 to tell us that all the outlets are fine and the junction box is fine. He then went outside and gave us the news. " PSE&G is not supplying the power to the house" Now keep in mind my wife just spent $325 at the grocery store and all the meat spoiled along with everything else. We then called PSE&G and they went up on the pole and did what electric people do, and thats fix the problem and now both A and B circuits work again. But the electric was out for 3 days in the middle of the heat with kids and no food and a lot of candles.

THEY REFUSED TO REIMBURSE US ANYTHING, NOT EVEN AN APOLOGY. BUT WHEN THE ELECTRIC BILL IS OVERDUE THEY ARE SURE TO CALL YOU THREATENING SHUT OFF.

WHAT DO YOU DO?

On Wednesday, August 26, 2009 I came home after a long hot day of work to no power in my home. Unfortunately, this has not become uncommon in my home. In these hot months I have at least 13 power outages for over 2 hours each. After complaining, I have never been reimbursed either. On the date mentioned above, this was not a typical power outage, PSE&G shut off the power. They stated I did not pay my bill which I had. No I did not give a full payment, because I am on the budget plan and my year ended in August leaving me with a very large bill. I still question this because during the previous months I was on target and then all of a sudden in August of 09, I was $800.00 over my budget plan. I still paid $330.00 and was going to make another payment this week, but they shut my power off for lack of payment. The lady on the phone was extremely rude to me threatening to hang up the phone on me if I did not calm down. Could you imagine thinking that there was a two hour power outage to hear your power was shut off for lack of payment when you know you paid, would anyone be calm? I had to go to the service center, wait 2 hours give them all of my money in the bank account, leaving me without food for the next two weeks and give them money. The service center told me because the payment was received at 3PM my power may not be on to later on at night or the next day. I explained my elderly father was staying with me and has asthma which would definitely be aggravated by the heat. They said they would try but could not promise me anything. I explained I was there at 1PM and can't understand why I had to wait until 3PM and that was causing my power turn on to be delayed, they had no explanation. I also explained the payment I made and they told me that it probably was not processed because I must have had the account number wrong considering after 10 years of having PSE&G they changed account numbers? I was completely confused. I used my phone to get on the internet to look on the bank account and noticed that the payment was never cashed so I was going to call the bank in the morning and straighten everything out. From there I went directly home and waited outside for 6 1/2 hours. I had to have the neighbors take my dad in their air conditioning so he could be comfortable. It wasn’t until I called PSE&G emergency line and reached the only friendly person there who changed my order and had PSE&G there in 5 minutes. The next day I went to the bank to find out what was the issue with the account number to find out that my account was now overdrawn because they now took the payment out and the account number I had on file was never wrong. I am sick and tired of having to deal with this monopoly with no help. Can someone help me? I now still have no food, make too much on paper to qualify for help and have been completely screwed by PSE&G. What do I do?