The month I moved in I received a bill from PSE&G for over $700. This is before I had used even a month's worth of gas and electric.

Since then, I have received monthly bills for over several hundred dollars, even during one month when my job required me to be in South Dakota for three and a half weeks. During that month I used no gas or electric at all, but I was still billed at a randomly-inflated premium for power I never used. I asked them to come read the meter. They replied repeatedly that they are reading the meter.

Then to make matters more mysterious, my July bill, when I was at home a lot and ran my air-conditioner day and night, was for $50. This is after receiving previous bills for over $300 and one for over $700.

I am convinced PSE&G fabricates usage numbers and is deliberately gauging its customers, solely for financial gain. It cares about profit, period. PSE&G does not care about the lies it tells. PSE&G will force people to pay what it decides it requires that month for its profit.

PSE&G does not care if a customer has children or elderly at home. This company, which has a virtual monopoly in my area, sends random groundlessly inflated bills. And if a customer calls to complain, they will claim there was a "spike" in usage, and demand to be paid, regardless.

However I've been asking around and there are many, many people being ripped off by PSE&G right now. Something has to be done about this.

I am a disabled person. PSE&G mailed me in May 2009 an OVERINFLATED bill via US mail.

They falsely claim that my home electric usage in April 2009 was 5223 kwh and in May 2009 was 5212 kwh. 5, 000 kwh is typically the usage of a building with 15-20 houses (I only live in one). My bill came to $1, 949, 74.

Thi ruined my day and gave me nightmares for months afterwards.

I called PSE&G in May and spoke to a "Christine" and all she said was "the only thing I can do for you is to send an investigator to see what is attached to the meter" without apology nor sensitivity.

I live alone and the disturbing thing is that for the ENTIRE month of April 2009, the house was TOTALLY empty as I was outside the country for a month.

I called PSE&G again in May and they said that many customers have had similar similar inexplainable "spikes" which was caused by a glitch in their "new" system... and they asked me not to worry and that they are fully aware of my historical monthly usage, etc, etc. They promised to send an investigator to fix this problem.

No one ever came. I called several times, and they kept telling me that they are a little behind but someone will come by and fix this mess.

May, June and July passed and no one came. Still, PSE&G, using the US postal service were still sending me "overcharged" bills...

In August, I called and my "request for investigation" in May was lost and they offered to issue a "new" request for investigation.

I insisted on speaking to a supervisor... A supervisor "Tony" called me and immediately, and without any evidence, started "speculating" without any facts that there "may" have been a "short" in my house that "may" have caused the spike... and then added that, even though this is very unlikey with a 0.01% possibility, if the meter in my house is functioning properly, that means that I will be responsible for 10, 000 kwh consumption for 2 months.

I am horrified... and I feel totally helpless and totally under the total mercy of PSE&G and its gigantic might especially when they are the "other party", "the investigator" and the judge.

I filed 2 complaints with the Board of Public Uitlities, a board that is supposed to be a "Consumer Protection agency" and spoke to Mr. Dickson.

The first words out of his mouth were "PSE&G will check the meter.. If the meter is functioning, then you have somehow consumed the 10, 000 kwh in 2 months. He then went ahead to praise PSE&G saying that they are accurate, they can be trusted, and their investigation is final... This is coming from the mouth of the Agency that is supposed to protect the consumer... He added: "we are neutral" as opposed to we protect the consumer... In fact, he is letting PSE&G be the other party, the investigator and the judge. Whether they commit fraud or not, it is not his concern.

I have been calling pse&g since feb for a problem i had with my bill. everytime i call i am on the phone for 30 to 45 mins and then finally when i get through to them nobody has been able to solve my problem. I always get "oh we will take care of it". But still no luck they owe me credit for 900.00.. What should I do????

I have not received a PSE&G bill Since March, 2009 .Everytime I call the 1-800436-PSEG customer service line. I am told that they have a new computer system andI'm not the only one having this problem. They will speak with IT department and have a bill sent out. After the third call I still have not received a bill! I wonder if I am the only one in Burlington County that is having this problem?

I called PSE&G to schedule repair appointment for my central air conditioner. I have service contract as well. One day I called and no one answered for about 45 mins and then I hung up. Next day, I tried again for 38 mins and finally some one picked up and I scheduled an appointment for Friday May 1st from 4 to 8pm. I come home from work so that I can attend the technician but I waited until 8pm and no one showed up and no one called to cancel or change the appointment. I called up customer service to find out what happened and they told me that some one did show up at my home around 1:30pm or something and they don't know why.

Okay, then I asked to re-schedule for next day and so rep scheduled for next day May 2nd from 12 to 4pm. So, next day when no one called and showed up until 2pm I called the customer service to make sure that the same mistake does not happen like yesterday. Rep told me that yes I do have an appointment scheduled for today so I should wait until 4pm. I asked to call the technician and find out approx time when he/she will be here. Rep told me they can not do that and I will need to wait because they will show up. Guess what, I waited until 4pm and no one called and no one showed up. Then, I called customer service again, and I was shocked to hear that in the system there was no appointment scheduled for today rather it was scheduled for May 30 from 8 to 4. So, somebody changed my appointment and made me look like fool. Now, I am waiting to hear back from a supervisor but I doubt any one will call me back.