Before you rush out to add the WORRY FREE SERVICE CONTRACT to your already over charged billing be warned. Have had this contract for 3 years and this past month actually needed to use it due to problems with my water heater. So that is 3 years at $350 per year (over $1000 paid so far) to have them come out and determined why the pilot light went out. Well one month later, 5 service visits later, 2 weeks total with no hot water (with 2year twins) and 4 days off from work to wait for these jokers to appear and I am still without hot water.
The amazing part is not only do the service men highlight eachothers incompetancey to do their work correctly, but when they tell you a part will be in the next day and it will be installed as the problem was being caused BY THEM, you get a call stating it will be 3 more days until the part can be installed!
So now i am ready to ditch the joke of a contract and repalce the boiler altogether to end this nightmare and to cancel this obvious waste of time and money. The contract title is right, the WORRY FREE statement is for PSEG as they sit on their backsides worry free about what you can do about having to go another week without hot water or anyone servicing the boiler who may actually know what they are supposed to be doing.
I actually had better service and repairs with American Home Shield warranty, at least they recognized the need to provide a paying customer AND THEIR FAMILY hot water during the coldest winter in YEARS!

Thanks for nothing PSEG i am sure you can find the right place to stick your Worry Free service contract, on second thought it may well take 5 guys to do it as it has to date with my boiler AND STILL NO HOT WATER!!!