I was paying for worryfree service for 5 years, my AC has been failing couple times a year each year, for the same reason "burned wire". So it broke again, I called for an appointment, and they tell me I have to wait 4 days to have them come in, WTF, its 100F outside, and I have a small baby, so I paid money for a private repair. But wait, when the guy showed me what they did it made me angree, they kept putting new wire year after year on a badly damaged/burned relay. The proper action was to replace the relay in the first place, but no, those jokers would just put a band-aid every 6 month to again and fix it. I really hate PSNG, I am cancelled my worry free contract, I found a reputable repair man who works for himself and his prices are reasonable. He also fixes things right, so you don't have to fix them many times (like PSNG does). On top of that, be ready to wait a week for an appointment in 100F heat or 20F cold, and then wait another 3 days for a part to come in.