I am a furniture supplier to Cymax Stores.com. This company is totally committed to customer service and do everything in their power to look after all customer issues. It's totally unfair to blame them for late shipments and faulty products. It is my experience that consumers take advantage of their return policy and exercise "buyers remorse" when they recieve a piece that they decide they should not have bought in the first place. Cymax is at the suppliers mercy and have to live with the suppliers delivery schedule. Also sometimes items arrive broken in shipment and the supplier has to replace these defective goods. This is not Cymax's fault. They depend on suppliers to send the right product and for the freight companies to deliver it in good condition. This does not always happen. Cymax deals only with reputable suppliers who strive to look after all legitimate complaints and find resolutions to issues that arise. As a supplier, we do our best to resolve these issues.
There shall always be consumers you cannot satisfy at any expense, and most of them make more ado over the smallest issue you can imagine.
As an American furniture supplier, we are proud to be a partner of Cymax and shall continue to do our best to see that all customers buying Pulaski Furniture from them shall enjoy our furniture to be of top quality and that any issues are taken care of in a timely manner.
Thank you
Rod Cochrane
Pulaski Furniture Corporation