Bought their home new in 2003. While doing a very quick(due to closing) walk through the house, we already found a closet door had been busted; access door to the attic was half painted and garage floor was full of small chunk of ductwork cement. The construction manager at that time promised us it will be taken care of by the time we get back from our closing. Not quite! The garage floor wasn't completely cleaned up! One of the key that was given to us wasn't fitting properly which eventually broke off inside the padlock.

After a few weeks, we started noticing more imperfections in our house. Dishwasher wasn't hooked up right, i.e., we can't use at the first time; carpet wasn't properly installed, i.e., some corner area weren't covered correctly and some edges can easily pull it off by fingers. Kitchen countertop wasn't straight; bathroom towels handle started to disassemble and still could see the pencil trace where it was marked. Masterbedroom floor on one corner has a ductwork hole where it was just covered by the carpet. Corners started cracking in less than a year. Driveway started to crack in less than a year and half.

We complained of course but have to put up with different people and frustrations before we were listened to. Still, half of the 'warranty service' came back because it was only a PATCH work. It's no longer under 'warranty' and they wouldn't come back! We thought we were buying a quality home but we were so wrong. If quality wasn't our goal, we should have went with other builder like Richmond Homes AND for a cheaper price.

DRYWALL

The drywall of the residence appeared 'Wavy, and not straight' when Pulte was advised of this problem we were advised the drywall on the lids (Ceilings) of some rooms would need to be replaced, some rooms would be floated, and re-textured. Upon removal of the drywall on several ceilings (Master bedroom, Upstairs loft, Northwest Bedroom, Southwest Bedroom) the framing / structural members were exposed. Upon viewing the way the framing was completed we found other MAJOR issues that were the underlying cause of the 'Wavy' drywall. The structure of the house was not correct, causing the problems. (Which changed the promised repair time from 14 days to almost 3 months). Pulte NEVER offered any 'Alternative' Living arrangement while the re-construction was being completed, so we were living in the home the whole time, enduring dust, floating fibreglass fibres released when the ceiling insulation was released by the removal of the ceiling drywall. **Note** Aside from the mess, the sub-contractor removed the ceiling light fixtures, and the smoke detectors from the home (Creating an issue of safety to the occupants, My Family), the drywall contractor stated he did not have a license to reinstall the fixtures, and Pulte would have to have an electrician reinstall the fixtures and smoke detectors. They stated it would take 3-4 days to get an electrician to do the work, in frustration I have a working knowledge of electricity, I reinstalled them my self (GOOD THING, as the ORIGINAL electrician had NOT ground ANY fixtures, as they are in plastic boxes, it was not possible the box could be grounded either).

PLUMBING

March 6, 2006, Pulte calls a Sub-division meeting, inviting all people who live in our subdivision to attend, there will be refreshment served.

Finding out the meeting was to advise of a 'Code Violation' in the plumbing system. A plumber had 'Discovered' a deficiency in the drain system, and numerous homes were affected. The problem was optional bathrooms, if you home has 4 toilets, it should have a 4' drain line to meet code, but it was found that most only had 3' lines, and they would be checking all the homes that meet this criteria. Only 1 home was found to actually meet the code, 35+ other homes did not. Pulte proposed a 'Fix' which included a second 3' line from a toilet that was closest to an exterior wall (Some were powder baths, some were Master baths depending on the home floor plan). The repairs to this home were to the master bath, which meant the toilet was to be removed, jack hammer a hole in the monolithic slab, dig a trench down the side of the home, tear out a large section of the driveway, as well as about 40% of the landscaping, dig a trench and install a second drain line. 4 days is what was promised, took over 6.

Cleanup of this was only partially completed by the Pulte hired cleanup crew, when asked to complete the cleanup the subcontractor stated they had 'Specific instruction to ONLY clean the affected Rooms (My Master bath), although the contractor had tracked dirt, dust into 2/3rds of the lower floor of the home, they would not clean any additional. Including the garage floor, exterior walls (Due to the concrete cutting saw spewing dirty water over the entire front of the home and garage doors, as well as the concrete contractor splattering additional over the same. My family and I spent 3-4 days cleaning, pressure washing, dusting, and vacuuming the home.

HAVC

insufficient furnace upstairs

insufficient evaporator coils (both upstairs as well as downstairs)

insufficient ductwork (including return air ducts)

manual left in firebox, causing a fire (luckily enough i realized the smell of burning paper has a different smell than a new furnace, i extinguished before it totally burned down the home), fire destroyed all internal wiring of furnace.

all items listed above were presented to pulte in a formal request in june of 2005, after 15+ trips of pultes sub-contractor all items listed above were replaced (piece by piece) final correction made to equal formal request december 2006 (approximately 18 months of trial and error to get to something i made specific request for in june 2005).

pulte had an independent company analyze my home, i made a formal request to receive a copy of this report, un-edited, and that pulte would follow the recommendations of this report to the 'letter' prior to allowing pulte to do any further testing.
Pulte representative agreed to provide a copy of this report, AND to follow the recommendations of the report (Verbal agreement, and a handshake). I have yet to receive a copy of this report, even after they replied to a Better Business Bureau complaint I made, in their response they stated We are engaging with an expert company as a third party inspector to perform an analysis and render a report. This process will be solidified within the next two weeks and any information will be communicated to the customer. This text was copy and pasted from that response VERBATUM.

STRUCTURAL & FRAMING

Major issues with the framing of the home, it was exposed when the drywall was torn out. Wide gaps in members, misaligned trusses, improperly installed trusses and floor joists. Pulte used a band aid approach to fix the problems, straightened what HAD to be straightened, and then just 'Shimmed' the other to get the drywall straight...

WINDOWS

this is an issue which is still in 'Discussion'.

The facts:

Pulte has admitted the subcontractor who installed the windows DID NOT follow the manufacturer's recommendations in the installation of the windows (Another issue that involves 30+ homes in this subdivision).

Pulte has agreed to replace all operable (which means the window can be opened to allow airflow) windows.

At issue it the way in which Pulte proposes the replacement of them.

I have proposed a more cost effective repair to the home which has NO potential for problems with the stucco. Is more time friendly, and has no negative connotations.

Pulte's Proposed repairs 4 WEEKS, MAJOR DESTRUCTION to the Stucco System, and an additional potential for weather ability problems, as well as potential for water intrusion. And in my humble opinion there are still questions of whether the repairs meet both manufacturer's recommendations, AND local codes.

My proposed repair, 2-1/2 to 3 Days of construction, very small amount (IF ANY) stucco repair, lowered potential for weather / water intrusion. Cost Equal or LESS than Pulte's Repair.

STUCCO

CAUSE Original window installer did not follow manufacturer recommendations for installation of the windows.

The stucco is an issue that is still in the discussion stage. There are no major defects in the stucco (YET), but Pulte's proposed method of repair has a potential for problems (As admitted by a Pulte Rep). The representative from Pulte has made statements 'It's our (Pulte's) problem, we own it.' '...I understand what you are saying because there is a dry joint there, there is a potential for cracks, and we can't stop that, there no way in the world to stop that.' AND THE BIGGIE 'I can't guarantee your home is going to be a hundred percent.'

I have proposed a more cost effective repair to the home which has NO potential for problems with the stucco. Is more time friendly, and has no negative connotations.

Pulte's Proposed repairs 4 WEEKS, MAJOR DESTRUCTION to the Stucco System, and an additional potential for weather ability problems, as well as potential for water intrusion. And in my humble opinion there are still questions of whether the repairs meet both manufacturer's recommendations, AND local codes.

My proposed repair, 2-1/2 to 3 Days of construction, very small amount (IF ANY) stucco repair, lowered potential for weather / water intrusion. Cost Equal or LESS than Pulte's Repair.

In conclusion Pulte uses Band-Aid Tactics to repair problems. The first 2 years of our living in the home was NOT an enjoyable experience. Floor plan is GREAT; the 'Curb Appeal' is Great. The underlying home Questionable at best.

I have had numerous independent contractors to my home for their opinion, all have the same basic statement 'these houses were built by the 'Lowest Bidder.''