I write to you in utter disgust for the service I have received from Gateway Toyota Gateway, as you can view from the attached letter to the manager whom has not replied to my mail & has denied receiving the email.

My husband & I were on holiday in Johannesburg and Cape Town since the beginning of December and had to deal with the additional cost of a battery replacement on the 2006 Toyota Hilux we had purchased in May 2010. With us doing just 5000km's since the purchase of the vehicle I feel it was unfair for Toyota Gateway to not put in a new battery for us at the time of selling us the Hilux. We did call the consultant, Jerome, who could not help and therefore asked that the manager please call us, who DID NOT return our call. We had to make numerous calls and finally did get hold of Willem. We were told that he was unable to help & therefore ended up paying R800k from our side.

Over and above this, our windscreen wipers are working properly from the time we bought the vehicle. As previously mentioned, Jerome was made aware if this and my husband had taken the vehicle to the Gateway branch numerous times with this not being sorted out. We were then told by Jerome that we are to take the vehicle to a service station & that will sort it out. This morning we had dropped the Hilux of Mobeni service station & was told 6 hours later that SA warranties would not cover this (even after we had bought an extended warrantty, policy number CMH40241) & that we have to pay approximately R450 for our vehicle to be released from the service staion although NOTHING was done on vehicle !!! which I am not paying. Upon calling the Gateway branch manager he now asks us bring the Hilux back to gateway!!! We also do not have a key for the canopy. We are incurring costs of telephonic calls and travelling to & from Gateway with nothing being sorted out.
In conclusion I wish to say that the staff are racist at the Gateway branch as I am sure they do not give this kind of service to everyone else. How can you help me? I am HORRIFIED at this type of service.Due to the numerous queries and non-cooperation from Toyota staff we have decided to never deal with them ever again.
I await your feedback with regards to all of the above.

Regards,
C Moodley