After finding your advertisement on the internet for Pure collagen skincare which you stated was free all we would have to pay is the post and packing i find on my bank statment that you have taken £89, 01 on the 4 of november which i knew nothing of i would like a full refund of these monies as i was unaware that this was not the price advertised which was £1.99 there was no other price or offer i am a retired person and i cannot

affrond to lose such a large sum of money .if this money is not teruned to my account very soon i will not be able to pay my bills and this cause me and my family a great deal of stress which with a recent death in the famliy is going to diffcult time and you have just added to my worrys please reply or comply with my wishes and please have this matter cleared up asap unhappe rly Mrs J Patrick london england of 97 Durning road upper norwood SE191JS ENGLAND