This was meant to be a free trial and just pay p&p. they took 97 out of my account then refunded it, they refund this amount because they took it out to early, then they took 62.23 out on the 16th february 2011, they said they refunded my account on the 29th march but i still have not received it. i received the cream on the 29th january 2011 and returned it on the 31st january, i returned it correctly and they received the parcel the next day, sent them an email to confirm this and to cancel any products they wanted to send me as it is a scam. i still have not got a refund and now they are ignoring my emails. how can they take money out of my account 15 days after they received the product back not used or opened.