I read the complaint about the person that tried ACAi Berry free Trail for $3.99. I did the same thing, but I also read their terms. I called after 7 days, (you should have 10 days to cancel this membership). Finally after 37 minutes of music, a customer service rep answered, when I told him that I wanted to cancel further shipments and billings, he was extremely rude and started to argue that this product was already ready for shipments. He finally told me, "Okay I canceled your membership" and hung up. So I called again the next day and gave up after being on hold for 39 minutes. The next day I gave up after being on hold for 34 minutes. Finally, I stayed on the phone until I finally got someone. This person did not see my cancellation and again started to argue with me. Finally, he agreed to cancel my membership. Sever days later, I learned that only the shipment was canceled and my credit card was charged $89.31. Now I have to deal with this charge. But since they do not answer their phones, my credit card people are handling this. So I believe they do not answer their phones promptly so that people can not cancel their orders. What a rip off!

When you signed up for the free sample, you enlisted in a monthly delivery plan. The terms and conditions link is on the webpage but most people would not even look at it. I missed reading it, I was automatically mailed the monthly supply, and also charges were posted on my credit card.

The webpage for the terms and conditions:

https://acai.secure9.com/contact.php?HF=true&cmd=terms

There is a cancellation clause and return policy, read them carefully. I believe you can return the product and get a refund, but the wording is a bit tricky so I’m not so sure. I’m going to try it. The website for cancellation is:

http://gohelpnow.com

You will need your email or credit card to cancel I guess it is not a scam but more like a trap.

only ordered a sample of product to see if it worked, less than 5 days after receiving product my account was charged $76.45 for next months delivery, the product didnt seem to work for me and i dont want it. I am having trouble getting a live person to talk too.

I ordered a sample of this product for payment of $4.50 (postage)Never authorized charge of 74.76 dated 8/24/08 in addition.
When I called the number indicated on the credit card invoice, there is no response. A second time, a male voice ask to leave a message. After doing so, "I am sorry the mail box is full"
This is criminal.

I don't want this product. Per my Doctor's advise I should not take these supplements. However, I can't find a telephone number or Customer Service contact information of this company in order to cancel the delivery of these pills at $79.99. This is definitely a scam and should be pulled from doing business on line.