I RECENTLY TRIED THIS PRODUCT ON A TRIAL BASIS BUT NEVER RECEIVED THE PRODUCT. WHEN I INITIALLY CALLED TO EITHER LOCATE MY PRODUCT THEY COULDN'T LOCATE MY INFORMATION BECAUSE THE REP PUT MY CREDIT INFO UNDER SOMEONE ELSE... I SPENT WEEKS TRYING TO GET THIS INFO RESOLVED AND NOT ONE REP COULD ASSIST IN LOCATING MY INFO YET THEY WERE CHARGING ME FOR THE FULL AMOUNT. ON THE 20TH OF MAY I SPOKE WITH A SARAH WHO KINDLY LOCATED MY INFO UNDER ANOTHER INDIVIDUALS NAME AND WAS ABLE TO CHANGE THE INFO & CANCEL MY SUBSCRIPTION. HOWEVER SHE ADVISED SHE WOULD SEND THE INFORMATION OVER TO THE SHIPPING AREA TO ADVISE THEM THAT I DIDN'T RECEIVE THE PRODUCT AND THAT A REFUND WAS NEEDED. WELL OF COURSE WE ALL KNOW I DID NOT RECEIVE MY REFUND. I DECIDED TO CALL THEM BACK TO SEE WHAT THE HOLD UP WAS WITH MY REFUND AND THEY NEVER INTENDED ON REFUNDING ME TO BEGIN WITH, IT LOOKS LIKE SHE NEVER PUT THE REQUEST IN AS THEY DON'T REFUND YOUR ACCOUNT AFTER MAKING THE ERROR THEMSELVES... I TRIED SPEAKING WITH A SO CALLED SUPERVISOR BUT HE COULDN'T/WOULDN'T ASSIST AND DID NOT WANT TO DIVULGE PUBLIC INFORMATION SUCH AS THE WEBSITE SO I CAN SUBMITT MY COMPLAINT THAT WAY AND FIND SOMEONE WHO COULD HELP ME. SO IN THE END THEY BASICALLY GOT AWAY WITH OVER $100.00 OF MY HARD EARNED MONEY THAT I CANNOT GET BACK... I DON'T RECOMMEND THIS PRODUCT AND NEVER WILL DUE TO THE LACK OF ASSISTANCE...