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jordan.
May 3, 2011
scam
I saw some of these complaints AFTER i got charged! I'm not sure if the product works but by God it better for being charged $80's for a bottle that was supposed to be FREE!
their number is 1-877-286-0844 so you can cancel and make sure your not charged anymore, make sure they give you a conformation number!
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TMCurtis
April 25, 2011
No Refund, not explained well
Never did this before and do not want anyone to have to deal with this. I thought I would try a new weight loss regimen. It stated free 21 day supply of each bottle with shipping and handling. I received my bottles within 3 days and began to use. In two weeks lost about 5 pounds. Not 25 as advertised. Then my bank account was charged 79.00 per bottle that was sent. They state if not canceled in 14 days you must pay for the bottles shipped...Not what was stated on website. They say in fine print. No refund, things bounced in my account etc. Plus customer service was unbelievably rude. Do not purchase this product. A complete sham and does not work as stated. I will never attempt anything free again. Trust me, nothing is ever free!!!
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Marne Bell
February 5, 2011
Cannot cancel my order
I have been trying to reach this company that has an auto-renew policy after your first 10 day order. The phone lines are always busy and there is no website or customer service information online for how to cancel this order. They just keep charging my credit card.
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Pamela Sage
January 25, 2011
Can't stop it from coming
I can't reach these people. There is no address email or otherwise. I tried sending the product back by refusing it, and was told there would be no refund because there refund policy wasn't followed. There are no instructions for this. I want to stop getting it.
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Jmamelia
January 7, 2011
unauthorized charges
After I called and cancelled my order when I got my credit card bill, they shipped another order on December 25. I called and asked how they could ship on Christmas and he didn't have an answer. I will dispute the charge with my CC company. It's main ingredient is psyllium husk which is a good source of fiber. You can buy it plain in bulk or capsules in the health food store. It's also what makes up Metamucil, except the latter has sugar. TODAY I find another charge for $8.95 on my CC I didn't recognize and call the vendor and it's THE SAME COMPANY. They said it's for a subscription to a website called Health Tracker that was in the terms and conditions that I agreed to subscribe to and they won't give me a credit!!
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trixicah
December 28, 2010
scam - unprofessional company
Do not fall into the trap and order this product! The company does not tell you up front how much it costs and that you only have a few days to send it back for a refund. Your credit card will be charged, and even if you are unhappy, they will do nothing about it to rectify the problem. I called to cancel and was still charged $90 for the bottle. Buyer, beware! I wish I had looked at this complaint board before falling into the trap of "trial bottle, just pay shipping!" It's a total racket.
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marti07
December 15, 2010
FRAUDULENT CHARGE
Received an email thanking my husband for ordering their product. Neither he nor I knew anything about it. Turns out they had his email address (which we never use), his business address and MY credit card number! How they got it, I'll never know. I did call and they were kind and said they cancelled the order, but have no explanation on how they got the order in the first place. In the meantime, over $100 has been charged to my credit card by them, including a $1.00 charge for a "credit report." Very suspicious. Same day, got an email from a "Health-Tracker" outfit which I believe is related to the acai-boost and ultimately the Pure Cleanse people. Stay away from them. Not honest.
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greeny1088
December 14, 2010
THEIVES
DO NOT BUY THIS!!! THEY STEAL MONEY FROM YOUR ACCOUNT. I ORDERED THE FREE TRIAL AND ONLY HAD TO PAY POSTAGE THEN 7 DAY LATER THEY HAD TAKEN $100 DOLLARS AUS OUT OF MY ACCOUNT AND NOW ANOTHER $100. HELP US STOP THIS THEIVING BARSTARDS!!!
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purecleansecustomer:(
December 7, 2010
unknown charges
this company is charging my card w/o authorization. No one ever mentioned that I was being charged for some sort of "support group" and when I called to ask about it they told me it was in the terms and conditions...pretty sneaky. Even when I spoke with a rep 2 weeks ago to cancel further shipments - Craig did not mention this feature - Pure Cleanse you must be so proud - watch out people, don't give out credit card info on the internet!!
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michelle salazar
December 1, 2010
keep sending me pills and charging my account when i already called and cancled
I called and cancelled this product about 3 months ago and they still keep sending me product and charging my account i dont use this product at all i have no use for it.
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