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Renee5
January 7, 2010
to much money being taken from bank
I was stupidly sucked into the $2.95 trial offer which is supposed to be free but with money conversion $12.95 was the first amount they took from my account followed by $99.95 and then $49.95 and now they have given my bank details out to something called world club fitness (what ever that is) who have taken a further $48.85 from my account all in a 2 month period. The original offer was a free trial and if you choose to continue with the product you contact them to give permission for them to continue to charge and apparently continue to receive their product. I did not give them the go ahead nor did I give them permission to give my bank details out. To top it off I have not received any further products since my "free trial". I am very angry, and conveniently they are not answering phones it is a machine saying it is out of business hours and then hangs up.
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Maz_1203
January 3, 2010
Unauthorised Credit Card Use
I ordered a "Trial Sample" of the product, but they are now charging me $100.00 per month on my credit card for continued supply of which I didn't request. I have emailed them to stop the order but have not had a response.
Has anyone been able to cancel this order...or do I need to cancel my credit card ???? :(
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Karanece
January 2, 2010
Unauthorized Credit Card Use
I have used my credit card to order the Trail pack from Pure Cleanse. Pure Cleanse has used those details and have used my Credit card and have ordered their products twice without my notice. I has been billed around $160/- towards my Credit card. I want Pure cleanse to return back my $160/- and cancel any orders that they are making or being made without my notice. Pure Cleanse it total FRAUD!!! Please help me to get rid of this problem!! I am very sad and scared on experiencing these kind of things. It is a very good learning for me!!
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Karanece
January 2, 2010
Unauthorized Credit Card Use
I have ordered Trail pack using my Credit card from Pure Cleanse for weight loss on November. But I found that my credit card has been billed twice one on 12 and other on 22 of December again without my notice and without any kind of alerts or any information and I am billed around $160/- I want the Pure cleanse to cancel my order and get back my money. I don't want to receive any products from Pure Cleanse. Pure cleanse is a total FRAUD!!
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johnd1975
December 16, 2009
Taking extra money out of my account without authorisation.
They charged me an extra $89 after the free trial without letting me know.. I've called them up to get them to cancel and they say that they've done that but the email starts off "Dear $name" so i'm not sure where i stand legally with that one.. i've cancelled the account and card so i'm hoping it ends there.. can't believe i got suckered... so angry!
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Jane Hawkes
December 10, 2009
unauthorised deduction from credit card
I am another unsuspecting person, who in my quest to lose some weight, fell for the "free trial' of Thermo Plus Acai and Pure Cleanse. Can anybody tell me of a telephone number or e-mail address so I can contact this "shonky" company. Not only does the product not work, but the are now taking money from my credit card without my authorisation. Plus, I haven't received the product they supposedly sent.
Never again!!!
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Jackie Swancutt
December 6, 2009
ujnauthorised payments
I thought I had asked for a FREE trial of their diet products. They sent a further batch without me having placed an order. I understand from my credit card company that I have entered into a subscription with this company which I am totally unaware of. I don't even know how much they cost and will not know until my credit card bill arrives.
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lsonm
December 2, 2009
refunds & misrepresentation
JUST DON'T DO IT - the hassle and 60 bucks aren't worth the trouble!
I was charged for this product twice before I was able to return the original trial offer. I am willing to accept the initial charge of 58.76 as I was unable to return the remaining capsules prior to the trail period. The second shipment was mailed after I cancelled my "membership" and was subsequently returned in Sept. 09. A second charge of $58.76 still hasn't been refunded to my account even after monthly calls to the shipper.
After monthly calls to Pure Cleanse I am still awaiting my credit. I am told a credit was issued on 9/21/09 - but none has ever cleared my account. It seems the practice is to drag the process out until the buyer can no longer get a refund from the credit card company...more than 30 days - apparently.
The other issue is the automatic registration and subsequent charges for side businesses: Webaccess for $3.24/mo and HealthBeauty for $5/mo AND a foreign transaction fee. Apparently the info on the additional "benefits" is in the fine print and I was unable to get these charges cancelled or refunded. A lesson learned! I am glad I review my statement regularly and caught these after only one billing cycle.
I am still fighting it and hope to get a refund - but I would recommend that others avoid the headache.
Oh - by the way - the product didn't give me great results either - so paying for it twice is a real slap.
hjk
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KJT
November 24, 2009
Scam
I brought a 'free trial' of Pure Cleanse on 24/09/2009 and paid P&P of £9.61. On the 15/10/2009 my card was charged £55.32, when I rang to find out why I was told I have signed up for membership as part of the free trial. I hadn't. I cancelled my order and was told I would get a full refund and sent the items back by recorded delivery on 23/10/2009. On the 03/11/2009 I was charged £15.45. I rang again to find out why and was told I had signed up to 'World Club Business' I had never heard of them. I was given another number to call 0808 1202346. I called and was told I had received emails from them. I never had and I asked them to resend the emails so I could see what they were at this point they became abusive and put the phone down. I have never received any refund of my money despite their promises. DO NOT BUY this product as it is a scam.
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kelez
November 23, 2009
cant contact them
i ordered a slimming pill acai berry. few wks later a was sent out the pure cleanse pro tablets there was a note in there from a sarah nicholson (866)989 8946 i tried to contact them to cancel but have had no luck i am already not happy that i have had 2 credit card payments taken out. the website on the letter dont even exist. purecleansepro.com..
i have tried to go on there website to complain but they reckon 2 try back on the website where you ordered the acai berry. so i did my response woz they have nothing to do with it..
on the parcel is only a po box no:
does any1 now how i can get in contact with them.
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