I ordered on-line from Pure Essentials, Inc to try their free trail Teeth Whitening system for S&H of $2.49. I received the product and today August 10, 2009, I received my credit card statement with a charge of $89.00. This was not the offer I signed up for. This was completely false adverstising on the part of Pure Essentials, Inc or a real failure to tell the consumer the truth about the cost of their product.

I fell for the same "Teeth Whitening" ad on a website that I was on. I ordered and paid for two products. $2.49 for one and .99 for the 2nd. This was on July 28, 09 on Aug 8 I received a letter in the mail from Pure Essentials Company also known to me as the "Scam Outfit" saying I have been charged $89 and will be charged $94 a month. I immediately called Chase Bank and had them put this Scam Company on the do not pay list, however they said the $89 was charged earlier. They are working with me in trying to get my $89 back. I called the Scam Co. and actually spoke with a nice woman who gave me the scripted reason they could not return my money. I told her to cancel my order which she said she did and she gave me a cancellation number, however they will not return the $89. Then she offered me a discount. Instead of $94 a month she would only charge me $19 a month. WHAT A SCAM. I actually was going to try the products and if I liked them I would have bought more at an honest price. $94 a month IS NOT HONEST!! What a Scam, Rip Off, etc. DO NOT BUY ANYTHING FROM THIS SCAM COMPANY.

they sent me a sample for $2.49. It arrived 9 days later. I was to try it for 5 days and then cancel. the item burned my month and did nothing so I called to return or stop any shipments. They gave me a cancel number but charged me $89. They now tell my credit card company that the $89 was for the sample. They had told me that if I wanted the item it would be $89 for a month of the product. I canceled to stop the product that they said was already shipped but that was not a fact as I never received the product that I would have sent back anyway. do not use this product.

For all those that got suckered into the Brite Teeth Pro/Pure essentials Scam I have a number for you to call to cancel before the 14 days. My wonderful bank (they are looking out for my best interest) was polite enough to give me a phone number to call these people. I rerturned the product within the 12 days and they still charged me the $89.00. I called this number and explained that I sent them a cancellation in writing and they still fought with me. Be aware the the customer service people are not easy to get along with. I was on hold for 10 minutes before someone picked up.Here is the info I have:

877-546-0524 (toll free cancellation line)


If you are still charged even after they accept your cancellation you can email their claims department at:

[email protected]