I have been using pure it for past couple of years now. and till now have not faced problems as i didnt had to contact pure it customer support.
Incidentally i had placed a request for the battery change recently and their engineer or whatever he was came down after couple of days and after few renewed schedules and he changed the batter. He said its new kind of battery and better than the older version. I paid him the money and after following his instructions to the letter my Pure It is as good as the tap water. I lodged a complaint through customer service and i was told someone would come and visit me. But no one did, and neither even called this time. After few days again i registered another complaint, i was assured this time someone would call and than come, no one did. I again made the complaint, and again the same result, and again. I even asked to talk to the supervisor, and someone named Kamal came on the call. But no use, Kindly advise whether i should throw this pure it in the dustbin and lodge a former complaint. and definitely you should be looking forward to removing your customer support as they are more of a sales team than a support team.
Its really disappointing to see such pathetic response from one of the front running brands.
their customer support definitely is the worst rated and would dilute their brand value to "0" in no time.

Delay in replacing battery, Extremely poor response from customer care

bokked for replacing battery on 01/06/10 and after making several complaints no one can hear about it and now my pure it cannot works, its the worst customer service i ever received in my life.

santosh upadhyay
cust. id : 9910459366, date 08/06/10

My name is Gajendra Singh, customer id is 1928628671, at the time of billing, they have filled wrong address. Therefore change address .
New address: Gajendra Singh
Flat No.186 bldg No.9 sect. 7 CGS Colony Antop Hill Mumbai -37

Sir,

It is to bring to your kind notice that, we have been using your pure it for the last two years. Recently the battery is exhausted, and I am trying to contact your helpline numbers, but they are not at all receiving phone. After many regular attempts in 5 days, finally one person received phone. He is telling that Batteries are not available. So I will come tomorrow or day after tomorrow. Since from 15 days like this only he is telling and Till date, no supply is made by the Pure it people of HOSPET. Regularly calling the people over the helpline number is wasting of our valuable time and money.

Now we are completely vexed with the negligent attitude of the people of your organisation. We had a very high regard for your organisation hence, went for your product. Now I am feeling very bad for my decision and forced to advise against your product for our known people on account of this reckless attitude of your people. I do not understand when you can’t supply the battery, why you’re marketing such products?

I hope at least now onwards you will take proper care regarding this.


Yours sincerely,

Dr.Gurubasavaraj,
President, JCI Hospet,
Gurukrupa Hospital,
Vijaya Talkies Road,
Beside Raghavendra Math,
HOSPET-583201

M: 9886313564
Ph No: 08394 225578