SENT OFF FOR A FREE TRIAL. NO MENTION OF CONTINUED PRODUCT. CHARGE CARD WAS JUST CHARGED FOR $85 WITHOUT CONSENT. WOULD LIKE INFO ON CONTACT INFO AND HOW TO RETRIEVE MONEY BACK.

Ordered a "free sample" of Pure Lift beauty cream and agreed to pay for shipping on internet. Then immediately called the company to cancel the order as I didn't think the shipping was going to be $12 CAD. (thought it was $5)<br />
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They said they couldn't possibly cancel it as it was already ordered. (5 minutes later!) So figured I was stuck with it and that was it.<br />
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Next month I have a charge of $87.62 USD with "youthsupp" on it and also a charge of $24.82 USD for "elitepack"<br />
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I called CIBC visa and explained that I had some strange charges on my bill not having any idea what they were.. Then the light went on and I thought someone from Vibrant Beauty must have copied it and tried to pull a fast one on me. Apparently, these were charges that I had agreed to when I ordered the cream even though I NEVER ticked off any boxes saying that I agreed to these terms of agreement.<br />
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They were charges for the "free" cream that I was supposed to return in 14 days for a refund AND a mysterious Worldfitnessclub.com which gave me a membership that I had to cancel. I had NO IDEA and was totally mislead. Why didn't this internet site email me explaining things to me?? <br />
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Because they are crooks and make a living screwing people around!! I will never order anything on the internet again because even my CIBC Visa company won't reverse the charges.<br />
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Unbelievable that Visa lets this company carry on with this highly unethical and misleading business practice!

Do not have any contact details to return goods and to stop credit card charges - wish to cancel goods being sent.

Have a return address of Milperra in NSW a po box

This company treat potential customers like garbage! They also have committed fraud with me and use the USA POSTAL DEPARTMENT to pay for product stating it was not received or only one product was received instead of the two i sent back. Also the product burns my face and i called and emailed a cancelation back in June like 4 days after i received the product in trail period. Then to my surprise in Oct i received two bills one for 29.04 which was for the trial product then another charge on my credit card for 58.08 . This was not authorized even though it was cancelled back in June. This company tells me to send back both products the trail which because it is a trail period is a sample and should be no charge then they charge your credit card another 58.08 and you have to also pick up the charge to ship it back! Then they press you to put insurance on the product and they repeat it twice! Then i call and they tell me they credited my account for the 58.08 and not the sample which they charged me 29.08 which was firmly wrapped and labeled in one box with order numbers and codes. This company wants the UNTIED POSTAL SERVICE TO PAY! They asked me two times to put insurance on 85.00 dollars twice! This tells you that they most likely have been doing this to customers that send back their product and have the Postal service pay for it. I have never had a companyt ask me to insure a product for such a small amoun t. They repeat this twice to me and when you send product back because you doi not like it they should send you a labeled box and pick up the shipping cost cause you pay for the sample and trail period one when you ask for it! This practice must stop and companies like this should be firmly charged and fined for this kind of fraud. The Postal Service is a government agency and is in the red as a company is run and it is over run with fraud cases like this. Companies like Pure Lift should be charged and fined and made an example of by the USA POSTAL SERVICE and USA Government! Then tax payors have to pay for this fraud! If you receive this letter of complaint send it to the USA POSTAL SERVICE AND BE HEARD AND SAY AS A TAX PAYOR THAT YOU WILL NOT TOLERATE THIS FORM OF FRAUD OR WRONG DOING BY COMPANIES ANYMORE! THE POSTAL SERVICE MUST GO AFTER COMPANIES LIKE PURE LIFT AND COLLECT FINES AND CHARGE MANAGEMENT AND OWNERS FOR THIS PRACTICE! AGAIN THIS COMPANY TACTICS POINTS TO FRAUD AND THEY WANT THE USA POSTAL SERVICE TO PAY FOR IT. TRAILS ARE SAMPLES AND YOU SHOULD NOT BE CHARGED! NOW WHAT KIND A COMPANY DOES THIS????? WHY DO THEY KEEP INSISTING TO PUT INSURANCE ON SUCH A SMALL AMOUNT IF YOU RETURN IT AND KEEP REPEATING IT TO YOU? WHAT DOES IT SOUND LIKE TO YOU? TO ME IT SOUNDS LIKE FRAUD. WHY WOULD YOU WANT INSURANCE AND KEEP REPEATING ON SUCH A SMALL AMOUNT? THIS COMPANY SHOULD BE CHECKED INTO. HAS THIS PROBLEM HAPPED TO YOU? IF IT HAS JUST SEND A COPY OF THIS LETTER TO USA POSTAL INSPECTION SERVICES. LOOK ALL I WANT IS TO BE TREATED FAIRLY. I DID EVERYTHING I WAS ASKED AND EVEN PACKED IT IN FRONT OF A USA POSTAL AGENT. IT WAS WRAPPED TIGHTLY AND EACH BOTTLE WAS LABELED AND YES IT WAS INSURED. THIS COMPLAINT HAS BEEN ALSO SENT TO OTHER GOVERNMENT AGENCIES FOR ENFORCEMENT! YOU CALL THEM UPAND THEY ARE JUST RUDE! COMPANIES LIKE THIS SHOULD NOT BE IN BUSINESS! POOR MANAGEMENT PRACTICES I GUESS. ALL I WANT IS TO BE PAID IN FULL AND TO WARN OTHERS SO IT DOES NOT HAPPEN TO THEM. THIS WAS TRAIL NUMBER IS 198.40 PRINT THIS LETTER ON ALL BLOGS AND WEBSITES YOU CAN THINK ABOUT! I AM DOING SO RIGHT NOW AND HAVE SENT IT TO MANY GOVERNMENT AGENCIES. I TOLD THEM THAT I WOULD DO IT SO IT IS THEIR FAULT IF GREED AND STUPIDITY IS THE WAY THEY RUN THEIR BUSINESS. TO ALL CONSUMERS YOU HAVE BEEN WARNED! JOHN

I purchased a "free trial" of Pure Lift age-defying formula. Total cost when purchasing was something like US$12. I've now been charged US$87.62 / £55.41 described as "youthsupp... CYP" on my CC statement. So I'll be cancelling my CC and lodging a complaint with my bank. Was anyone successful in getting there money back?