I am very dissapointed in PURE MED SPA, I paid 2, 700.00 dollars in Sacramento CA. I trusted the place because it was in Downtown plaza mall, the staff was real friendly while trying to sell the packet to me but it all turned around. They basicly discounted it like half the amount of what I paid. After 2 sessions. ( the 2nd session the laser machine over heated and they burned my face. I had red spots all over my neck but was told it was normal because I had long hair there and they couldnt cut it down dont know why. They told me to wait and book my appointment in about a month because of the damage they caused it needed to heal a little. Anyway, when I called they scheduled it for Oct 31st of 2008. On the 31st I get a phone call from the nurse that asks me to reschule because its halloween night and she would like to be with her children. I was sympathetic I told her not to worry and that I would call back and reschudle. After that, I called multiple times and I would either get a voicemail, busy signal or someone saying that they are too busy and they will call me back..well that never happend nobody ever called me back..someone has my 2700 dollars. Not too many people have 2700 hundred thats just laying around. I thought I used it for good cause but was wrong. I also called their corporate office and have a letter from them saying that they are unable to process my refund at this time. Whatever that means. I have all receipts to prove what I paid. If anyone knows any info please contact me at [email protected]

Thanks alot.

Big time Ripp-Off !!! paid for services and was not given treatment. Treatment package was changed without my consent. How can I get my money back? I need HELP!!! Please somebody contact me at [email protected]

Company sold me a gift certificate for a product they can no longer provide and have lied to me for over 2 months. They refuse to refund the amount of the gift certificate.

If you are interested in filing a class action law suit, please contact me at 951-587-5281.

This compnay is a fraud. They have gone through 8 managers in the last year alone. The managers will sell you packages and then the regional manager who is really stupid and unqualified (his name is JT) will take all the services awaya nd will refuse to refund anything. It is a company that loves to take your and are really sweet when they sell you bogus packages and then will refuse to treat you. The equipment will be constantly broken or you will be misbooked.

They performed a few treatments that were against my skin protocol and even then they will refuse to refund anything. Also, they have filed bankruptcy but are continuing to hard sell packages(those will be no good once they are out of business).

Bewar of this Med Spa!

I just got done with a year of laser hair removal treatments at Pure Med Spa. I am incredibly unsatisfied with this spa and the results. I wish I would have listened to my gut and gone to a more reputable place for this procedure. The employees were usually nice enough and seemed to want to help, but they don't follow through with any of their offers and forget about you as soon as you walk out the door. I would make my appointments 6-8 weeks in advance. Without fail, the week before my appointment they would call me to reschedule for various reasons, such as they have training that day (why make appointments then?), or the lasers are broken, or that esthetician no longer works there. They would call me and literally reschedule the same appointment 5 times. The employee turn over is alarming. I had a different esthetician each time which is extremely frustrating to not be able to build any trust with one person and when I started having problems with the results I had to explain every time what was going on. I realize that the treatments don't work on everyone and results vary greatly. I signed a contract stating that when I bought the package. I was initially getting good results with one type of laser then they switched me to another type of laser on my second to last visit even though I told them I didn't want to since the other laser was giving me such good results. they said not to worry so I went ahead with the new laser. 2 weeks later all of my hair grew back that had not been there for 4 months! I told them what happened and they told me it was impossible. They gave me 3 free sessions (one of which on the laser i told them didn't work on me because the other one was broken) and when those failed to show any results either, the only explanation I got was, we have no idea what's going on. So, essentially I wasted $2000 and went thought 9 extremely painful treatments for nothing. When spending that kind of money I expect to be treated with a certain level of professionalism. I expect them to do a little research and do some follow up with customers that are having questionable results, especially since they said they have never seen them before. I expect a better answer than "I don't know". If my experience there was better, I would not be so frustrated with the lack of results I got. They didn't go out of their way at all to make my experience better.