I went into the local Wesfield Mall, pretty large mall, to the Brite Smile store. Brite Smile use to be Pure Med Spas and still holds the same name online. I got a free consultation for a photo facial package. The consultant told me that my skin tone was too dark and the photofacial wouldnt benefit me. She then offerred me 8 Chemical peels with microderm for $800 dollars. She also said the when I come in for my first appointment the aesthetician who operates the photofacial machine would the one who would truely know whether or not I could do a photo facial and I could change my package at that time. I arrived for my appointment and the aesthetician said that I would do fine with the photofacial and told me that the facial I was getting today would be free. I made my appointment for my photo facial but couldnt get in for a month. The phone system and the credit card machine was down and could I get cash because there was a bank ATM right there in the mall, which should have set off some alarms, but since I have worked in that specific mall before I know that it could happen. However, I was using a credit car so she told me to call her the next day to see if it was up. She took my payment over the phone. I never received a receipt for the change in service or package because when I showed up for my appointment, the doors were closed. The phone's voicemail box was full. I called the corporate office and their voicemail was closed. I called 6 other locations around the US and all their voicemails were full. At that point I called the local tv station "Get Jesse" to investigate. He got a hold of someone who said they would be opening again soon and honoring all the packages. Well I gave it a month and still nothing. So I disputed it with the credit card company and surprise surpise, Pure Med Spa responded by saying that I received service. All my services amounting to $1000. I dont know about you, but how can you get 3 photofacial, and 3 chem peels with Microderm all in the same day and still have a face? I am so mad and I feel absolutely cheated! I should have researched them first because there are complaints about them from 2008. Now 9 locations are in bankrupcy. What do I do now? I wish I could find those people. I wish I could even talk to someone from there. They are the lowest of the dirty rotten. I hope someone reads this and educates themselves before buying anything of that monetary amount.