I ordered this product on line. Withing 10 minutes of ordering it I cancelled the product. They told me that they were going to charge me the shipping and handling anyway. I argued with them that I just ordered it and they didn't ship it yet. They told me that it was in there terms. No where in there terms did it say that I couldn't get my shipping and handling fees back if the product wasn't shipped and that I cancelled the order. Finally they told me that they were going to debt back my account of the $5.95 s & h fee. That was on Friday, May 22, 2009. Tuesday, May 26, 2009 I checked my bank statement and I saw that they charged my account the $5.95 shipping and handling fee. I immediately called them. They kept me on hold for about 10 minutes. They told me that there was nothing that they could do and that the product was being shipped out. I told them of the conversation i had with them on Friday, May22, 2009 and that they were not going to charge me that fee and that I did not want the product shipped to me and That I didn't want it. They told me that there was nothing they could do for me. I asked for his name and he hung up on me. This company lied to me. Stole my money when they told me that they that weren't going to charge me. I had to go to my bank cancel my card, file dispute papers with this company. I will fight this all the way. It's not the money it's the principal. You people did what ever you wanted to, regardless that I called 10 minutes after the order. Regardless that they told me they weren't going to charge my account. How many other consumers have you done this to?? You sham people and lie to them and steal there money. I want my shipping and handling charges refunded to my account. I will contact the better business bureau about this company and the con artists you have working there. I will black list this company any way I can. If ophra is giving this company her stamp of approval, I don't think she would if she knew how you handle your affairs with the consumers who work hard for there money. People do have a right to cancel a product if they don't want it and get there money back, Especially if the product wasn't shipped yet. God is watching over thieves like you. What goes around comes arount