I ordered the free trial for Nature Cleanse through Pure Nutrients Products. I canceled my order within the trial free time period. I was still charged $88. I emailed [email protected] to dispute the charge. The company emailed me back confirming that my account was canceled, I would have no further charges and the $88 would be refunded within 3-5 business days. After 5 business days, not only did I NOT receive my refund, I was charged and additional $93.95 on my credit card. This is absurd. When you call the only number they give you, the representatives tell you there is nothing you can do and that you have to email claims. I told them I had already done that and have written confirmation that they would refund me and not charge me. They said there is nothing they can do, I must write corporate. I asked for an address or number for corporate offices, they said all they can give me was the above email. This is ridiculous and this is fraud. I am reporting this company to the better business bureau.

Ordered "Free Sample" of Nature Cleanse online for $5.95 on May 13, 2009. Before receiving the product my bank account was debited for $88.00 but I wasn't aware of that until I discovered ANOTHER debit for $93.95 on June 15th! I called to complain but was told they would not refund my money and was directed to a non-existant email address: [email protected]. I contacted the Federal Trade Commission to file a complaint. They assigned a reference number but directed me to the State of Florida and the State of Maryland Conumer Affairs. I will contact them but can you help me obtain a refund? Because of the unauthorized debits to my account, I was charged $140 in overdraft fees which the bank will not return!

My husband ordered the trial and when I saw they had billed me $88.00 I called on the same day. They said they would cancel it but when I checked again it was processed so I called again and told that they can't refund but to email the claims dept to see if they would refund my money. When I went to the website I couldn't email them because the site is so busy and there is no phone number to call. This is a rip off and $88.00 is a lot of money to lose in this economy. All I want is my money back. they said I won't get the product but I won't get my money back either unless I can get through to the claims dept. Any lawsuits being filled against this company yet? Sign me up

Dr. adviced not to take Nature cleanse, due to other medicial problems. I would like you to concern refunding $93.95 that was transfer from my checking account on June 3, 2009. I have not received the product.
thanks for looking into this matter. Joyce Dodgen