I, like many others have been drawn in to applying for a free trial sample and paid £3.95 postage, on 10/01/11, 15 days later the cream arrived, and the next day £96.35 was taken from my bank account, i rang my bank, santander, who said because i had dealings with them, i had given them my details where upon giving them autherisation to take money!!! i did not autherise this amount. i called the company like many others only to be told i could keep the product and recieve half the money straight away, or return it and recieve a full refund in 4 weeks. i opted to return the same day it was posted, registered and insured which cost £5.50. i ahd no e-mail confirmation and followed return instructions. it has been 1 week 2 days now since they recieved the product, which i may add was free!! why has it to be returned anyway, regardless of its cheap plastic and label, i do not feel able to wait another 3 weeks for a refund as by reading all the complaints, i dont think it will come! please help, i am single parent and this was my child tax credit they took, it left me with total hardship, and affected my children too. these people should not be allowed to continue doing this to people.