My daughter took her Ford Ranger in to Purrfect Auto in Glendora, CA for a smog test, first their coupon was worthless as they pointed out her V6 truck was an up charge. Vehicle passed smog test but wouldn’t communicate with their computer so the it would fail to complete finial test. They wanted an extra $49.95 to plug in their diagnostic reader to see why it wouldn’t communicate with their computer.

After much talking to the person on the phone we agreed to this charge otherwise she would lose the inflated charge for the smog test and have to pay it all over again if she left to have the truck fixed by someone else. The kicker is, after plugging in the diagnostic tester they found that the charger cable for her cell phone was causing the problem! Not that they should know this after doing how many hundred smog tests, that all accessories have to be unplug and turned off!!

Now would they eat their bogus diagnostic charge for their error. No way had 19.95 smog tests turned into a $93.00 bill.

A total rip off operation. High pressure sales jobs to do extra work that is not needed. When you try to decline they really put the pressure on. Unfortunately I caved to the pressure and had some extra work done...who knows if the work was needed or actually done. However when I complained to them that, following hose replacement, I was seeing steam coming up from under the hood, (indicating a possible leak) they informed me that I needed a new thermostat...$200. I declined telling them I had just taken a long road trip and saw no overheating. He went into a long explanation and told me of the damage that could be done if the car overheats. Well, surprise-surprise when I was driving home my car all of the sudden is overheating. I barely got it home and realized they had left my radiator dangerously low on coolant. I refilled the coolant level and no more overheating. Nice try, but they won't be seeing me...or my friends or anyone else I can tell about this incident to AGAIN!!! BEWARE...!!! This is one of those car repair shops you've been warned about!!!