This scam infuriates me, both because it is so criminal and b/c I fell for it. I submitted my card # to receive a free trial of their product which unbeknownst and unsolicited by me set up a membership by which I would receive product and be charged $35.99 every two months.
I wanted to stop these charges as well as be refunded the $35.99 w/o paying S/H and restocking fee of $7.99. We all hesitate to take action due to time involved. The following is what I've done and I do believe it will result in my satisfaction. I called my bank's claims department (Bank of America). First they closed my card and reissued me a new one. I did not close actual account b/c Mineral Sci only had my card #, they did not have my bank account #. What a hassle it would have been to close account w/ direct debit accounts and the hassle to my husband on this joint account. Bank of A then refunded my account the $35.99, which will be pending until claim is fully settled. They will take over from here, turn it over to their research department who will clear the whole matter for me.
I know I should send this on to my legislative reps, but I'm out of time. I just hope someone else is taking such action. GOOD LUCK!