so I paid for my diploma to be delivered when it was ready to avoid the hassle of going to pick it up halfway around the city. the result - I had to go pick it up myself. want to hear why?

my college took the money $15 for courier service. the courier (purolator) apparently on their tracking system showed "address correction needed" even though the address is correct. purolator made no attempt to deliver it - there was no sign or notice left either of a delivery attempt made - because none was made as I work from home so I'm always here. in case I don't know - a notice card would have been proof they did actually come by - but this was not present.

when I was about to call them to give them a peace of my frustration - I dont care if its their employee or the executive - I know me going nuts on them wont do anything - but at the end of the day I know I paid them $15 plus lost an extra $10 + 4hrs of my time to pick it up myself because they didn't do their job for the money they took. so I planned on going nuts on whomever has a badge of purolator on them - so if its an employee or an executive somewhere someone will feel my frustration and maybe somewhere the employee can go tell his boss of the complaint.

oh, but you can't do that. they know they don't function professionally - the phone number has no option to talk to a representative. its all automated.

essentially I lost the $15 for the courier fee of delivering my diploma, then because they didn't deliver it - I lost 4hrs of my time to have to go pick it up plus gas plus parking fees.

first use, never again. waste of time and money with these guys.

Purolator they really sucks. Their drivers are lazy. May be they are not but they are burned with lots of deliveries and pick up, So cannot keep up. (still not my problem) Purolator doesn;t want to hire more people as compared to their work committment. ( still not my problem)

Most often their deliveries are not done and various lies posted on tracking system to make fool out of you. The mistake is put on recipient.

Their regular excuses are : address correction required, customer not available, customer refused package etc. These claims are made by driver in most cases to avoid more work. This is done even before coming to customer's premises.

Just don;t trust purolator, They really suck. Don;t waste your time, money and your important business with them.
Just avoid them ... they are crapiest company I have ever seen in this country..

Not to talk about customer service... mostly your phones will not be picked up or it will be on hold for long. Even if you manage to get them on phone, she or he will repeat same thing what is written on tracking. No help or means to solve problem will ever be suggested by them.

"I don;t know " attitude of customer service is what is making them one of the worst courier service here..

Keep them out of business. They are absolutely jokers. Their seniors hide behind those poor customer service girls and toll free numbers. There is no way and means to even complain and some how fix the situation.

I am totally annoyed with these jokers. wonder how they are even in business????



2009/02/09 14:47 Address Correction Required via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/09 07:04 On vehicle for delivery via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 19:30 Shipment In Transit via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 11:45 Address Correction Required via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/06 08:01 On vehicle for delivery via MISSISSAUGA (WEST/OUEST), ON depot
2009/02/05 20:11 Left via TORONTO SORT CTR/CTR TRIE, ON depot
2009/02/05 20:04 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2009/02/05 18:10 Shipment In Transit via TORONTO (EAST/EST), ON depot
2009/02/05 15:33 Picked up by Purolator at Front Door

After ordering some products from my supplier on the west coast containing many parts for repairing products I had in our service dept., as well as a number of items to be given as Christmas presents in Dec 2008, I was happy when the local Purolator delivery driver showed up the next morning and began unloading boxes into my store. My happiness quickly faded to concern, when he noticed that one box was missing. Unfortunately, as this was the box with the invoice total, as well as the return waybill (this was a COD/Expresscheque order), he said he could not leave any of the packages until that box showed up. I contacted Purolator to see if they could offer any assistance, and a case file was opened. I was contacted shortly by a "tracking specialist" who said he would find out where the package was, but he needed the information off of the waybills. I suggested that he contact his own Purolator depot, as I could not provide these details as I was not the shipper, and that the driver had taken back all of the packages that did make it here. Each day for the next 3 business days (they are closed on weekends), I contacted Purolator myself, as their agents never called me back. I left voice message inquiring about the status, and on day 4, I finally received a call back, saying they did not know where my package was, but that they were still looking for it. Continuing to call them back each day, I talked to several more agents who could not assist me, but kept referring me back to the agent in charge of my case, who continued to not return my calls. After 7 days, this agent finally did call me back, and said that they had lost the package, and that they were closing the case, and that if I wanted to submit a claim, I would have to call another number. Needless to say, the frustration and anger I had to face from my customers who were not able to get their products repaired on time, or for the many custom ordered products that were Chistmas orders that did not arrive, was very unpleasant. I had to give customers who went elsewhere to get products, and the fact that it was too late before Christmas to re-order the products from the same or other companies meant that many people were left hanging due to Purolators botched delivery.
As if this was not bad enough, once the new year had passed, and I for the order that I had not been able to complete due to the lost package (which prevented delivery of the packages that DID arrive) I re-ordered items for customers that I had not yet lost, and waited for the shipment to arrive, usually an (guaranteed) overnight delivery, but after it did not arrive the next day despite my observing the purolator truck pass by our office, I check online as to the status. It had an entry as of the time I noticed tha driver in my area, stating that I needed to contact the local depot to arrange for delivery. So I called the local depot, and they said they do not schedule delivery times. I asked where my package was, and they said it must still be on the truck, and due to poor road conditions, deliveries were taking longer, so possibly I needed to wait until the next day. After noticing the Purolator driver pass by my office again the next day, I called Purolator, to be told that once again, it appears that they had lost a package, and that once again, it was the one with the waybill and COD waybill on it, and asked if I wanted to open a case. I said "yes", and after 5 hours, have not yet received a call back from my case worker, who coincidentally is the same agent from the original lost packages, so I am not expecting much.

At this point, I would have had better luck receiving my packages if they had been left out on the street with a post-it note asking some good samariton to somehow deliver these packages to my address. While I can appreciate human error, and mishandling, for a company who promotes themselves as being in the business of delivering packages on time, and safely, and supposedly will have procedure and policies, equipment and technology that will enable this, I find it utterly amazing that not just once, but twice in a 3 week period, that they have "lost these packages. In both cases, the packages in question had boxes imprinted with the suppliers name, and packing tape with their company name, logo, and phone number imprinted on them, so even if the waybill were somehow able to be removed, the packages could still be identified if it ended up in a "lost packages" room. To say that Purolators service in this regard is extremely poor, is giving them too much credit.