After countless botched deliveries, I have finally had enough of Purolator. As a customer who has packages delivered almost on a weekly basis with Purolator, I can safely say I encountered a problem with at least 20% of the deliveries. The latest problem is that they refused to find my package in the warehouse after not delivering said package earlier that day. The useless employee's excuse was that there were too many packages to look through and that I would have to wait for another delivery attempt tomorrow. She made no effort to go into the warehouse and attempt to find my package. She offered to leave a note for the driver to come in the morning or leave the package at the depot, but I have tried that in the past and the note was completely ignored.

I also had a driver claim "delivery attempted" but obviously no such delivery was attempted since I was at home with a perfectly functioning buzzer all day. I put up with stuff like this in the past, but their new policy of not handing me my package when I go to the depot to pick it up has gone too far. If you want your package delivered consistently or you want to at least be able to pick your package up from the depot, stay far, far away from Purolator.

All of the complaints about Puro-LATER are true. I am going through the same thing yet again. Ordered something online from a company in Toronto, to be delivered in Toronto. Should only take a day. Nope. Address correction after address correction on the day it should be delivered. Ok, no problem it will come Friday. Another address message. Call at 7:30 in the morning to reconfirm my info yet again. I tell them I cannot wait all day again and the girl tells me it should be there around 10 or 11 for your area. Nope. Purolator misses the window and pretends to show up around 2:15. Doesn't buzz my apartment and leaves. I just so happen to check the status about 5 mins after the driver supposedly came. Called them right away to basically be told I must not have heard the phone or I wasn't actually home! The phone was sitting right beside me and I can see any missed calls.

I ask if they can send the guy back since he supposedly was there minutes ago. Apparently they can't do that, they can send a message and *MAYBE* if the driver has time he will come back. They tell me I can pick it up from the centre at 5 if I wanted. Not wanting to waste a trip, call again. The driver is still on deliveries, I get told to call at 6. I know I am going to be tied up and really need the item for the weekend. I ask them to call me as soon as it comes in and I may have a separate local courier pick it up. 6 goes by and no phone call. Call again, get the same run around and told they will call. I ask about coming on the weekend. Nope, we are closed on weekends. Nope we won't be attempting delivery, and your package is somewhere in limbo with the driver.

It's now well past closing and guess what...the tracking shows it conveniently returned to the centre. Less than an hour before they closed, and no phone call.

This is not the first time Purolator has done shit like this on me. Had I have known my items were bring shipped Purolator I would have never done business with them. When it comes to my own small business I would rely on nearly any other carrier before even considering Purolator.

2011-06-10 07:02 PM Available for Pickup via TORONTO (NORTH/NORD), ON depot
2011-06-10 02:17 PM Scheduled Delivery Appointment Required via TORONTO (NORTH/NORD), ON depot
2011-06-10 08:46 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-10 08:17 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-09 10:00 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 09:31 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 06:21 PM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 09:45 AM Address Correction Required via TORONTO (NORTH/NORD), ON depot
2011-06-09 08:27 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-09 08:20 AM On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2011-06-09 12:54 AM Shipment In Transit via TORONTO (NORTH/NORD), ON depot
2011-06-09 12:43 AM Shipment In Transit via TORONTO (NORTH/NORD), ON depot
2011-06-08 05:33 PM Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2011-06-08 05:32 PM Picked up by Purolator via TORONTO SORT CTR/CTR TRIE, ON depot

Somewhere in the purolator system there is a box which belongs to me. They openly admit, they don't know where. They openly admit it bore insurance, they even admit complete fault in the mishandling. However, despite this shocking admission of guilt they refuse to honor the $250 insurance claim on the box, despite having all the original paperwork on the box, proving the insurance.

The reason they have given me is that based upon the contents they do not believe that my insurance claim is valid. They have been so kind as to offer me $2/ lb. So on the $250 the package was insured for, I would get $10.

This package contained spent product which we recycle. The value we would have obtained from that box post recycling would have been in excess of $2000, however to simply replace the raw materials will cost us just shy of $300.

This package was misplaced and mishandled. I was referred to the unmarked department (who was very helpful). I was told by customer service that the package was first refused (a claim which they had no record of), the secondly had no address, and finally that it had no way bill. Odd since it was shipped on a preprinted waybill and purolator did manage to invoice me for this phantom shipment.

The kicker is that ultimately despite admitting to loosing it, they are billing me for it's delivery, and denying my insurance claim. When all is said and done, I will be out over $350, because purolator lost a fully insured parcel.

I vow to never, ever use them again. Ever.

I needed to ship a package to Singapore quickly. The company that offers the fastest service, two to three days, was Purolator. The cost of shipping my three pound packages was around 280 dollars. I was assured that my client would have received it in three days tops. I shipped on November 31, my package did not even arrive in Singapore Customs until the December the 4th. Then Purolator decided had some problem with the address. My client did give me an incorrect street address so, on the sixth, when they went to deliver the package they couldn't find the building (even though the apartment building number was correct and that the name of the Owner is on the address board in the entrance way and the owner has to show ID and sign for the package) So, instead of putting two and two together they took the package back to their little fortress of oblivion Where it waited. Yes it waited until, checking in on my client I found out that it had not been delivered. I phoned the company and they explained their little problem with the address. Never mind that I could find the building on google maps and that the apartment number of the client is written right next to the front door, I gave the person on the phone the correct address so they could ship the package and the t elephone number of my client - but here's the catch, in Singapore, if a package is not delivered on the first attempt, they send it over to UPS. Now if there are any future problems with the package there is no way for me to contact UPS directly with a Purolator tracking number so Purolator has to act as go between.

Here's the funny part. Two days later, when the package should have been delivered (because on the phone I was assured that it would be in just another two days) I get a phone call from a logistics manager for Purolator informing me that the package can not be delivered because of an incorrect address. "Oh I see", I say, so you did not get the confirmed address AND you have no idea how to use google earth. "Confirmed address?" she inquires. "Yes", I reply, "I phoned in two days ago to tell you about the apartment number and in case that failed on which wall in the foyer my client's apartment number could be found and reminded them that I had also given them his phone number. Did they not send this information already over to UPS? Did they not already have the package on its way? Where was my package? Which company had it and where did it go? Apparently not. Sorry sir the package will be delivered in two days (a mantra they are taught to repeat). That was four days ago and my client has still not received his package either from Purolator, or the agent I never authorized - UPS.

Purolator is a gross violator of basic contract law. There is nothing in fine or large print given to customers that points out their right to transfer services to an intermediate company. Their customer complaints line is non-existent, and they have no policy of refund in the event of failed performance of contractual duties, meaning, although it would be easy to win, you have to small claims them in court (under either tort or contract) over your shipping fee. This is hardly worth the time away from the office. In short, just don't deal with these half-witted bungling fools, if you are involved in import export like I am, they will only make you look like a fool in front of your customers. Since because of their negligence in performing their duties under contract, I was unable to perform mine (product sample shipment in a timely manner). Bottom line, gross loss = 12G in sales. Thank you Purolator - I want my 12G and 280 something dollars back. Oh yeah, and you suck!

2010/09/14 07:58 On vehicle for delivery via PORT KELLS depot
2010/09/14 02:02 Shipment In Transit via PORT KELLS depot
2010/09/14 01:56 Awaiting Connection via PORT KELLS depot
2010/09/08 01:29 Left via TORONTO SORT CTR/CTR TRIE, ON depot
2010/09/08 01:20 Shipment In Transit via TORONTO SORT CTR/CTR TRIE, ON depot
2010/09/07 19:07 Left via TORONTO SORT CTR/CTR TRIE, ON depot
2010/09/07 18:52 Shipment In Transit via TORONTO (DWNTWN/CTR VILLE), ON depot
2010/09/07 17:36 Picked up by Purolator at Counter from NO NAME of STAPLES BUSINESS DEPOT at 542 KEELE ST W, TORONTO, ON M6N3E2 via TORONTO (DWNTWN/CTR VILLE), ON depot

I was told that this package will be deliverded in four buisness days(it was picked up on the 7th) ...guarenteed... Didnt happen...So I called and they had told me there was a problem with toronto shipping...and that it had been delayed one day...ok maybe that could happen I have never had good luck..so its the 14th today and I called the office where the item is to be picked up, and they told me they recieved there shipment today and it is still not there... Now take a look at the tracking . obviously they are complete idiots at the toronot sort center because it had left twice to the from the same place.
now look at the dates...apparenly it took them six days to post anything on the tracking page. ok so I will give them a little credit, two of those days were on the weekend. now we will do some math it was picked up on the 7th thats the first day. The 11th and 12th was the weekend...and its the 14th today and it wont be here today. So thats 6 days and still no package. I called again and they told me its getting there ... Thanks I can see that but the point it didnt happen in the 4 days they guarenteed it.. in the box is school supply stuff I had donated to the bridgeview elementry school it would have been nice for them to recieve it at the begining of the week rather then the end... very upset with purolator and will not be using this service again...COMPLETE IDIOTS. HOW DO THEY RUN A COMPANY