If you expect to get the product when you order it. Don't
If you expect it delivered to a physical address, don't
If you expect it to be in stock, don't.
If you have any expectation so of this company, it will be your demise.

I paid for standard shipping and had it sent to a rural address in NM. The order form does not give you the option of giving additional delivery instructions, so I sent an email WELL before the order shipped out, with some special instructions. I put the order number with the email so it would be an easy match up. They did not care and the additional information never got put together with the order. The order was shipped on Feb 7. This is Feb 18 and I just found out that the order will now be returned to Pyramid because, I paid for FEDEX or UPS Shipping but they secretly use FedEx post which means it goes to the post office but the post office there does not deliver to the physical address so low and behold my daughter will never get her birthday gift now.
This company has been nothing but a dissapointment and truly the only way to let them know that they suck is NOT to buy from them.

I recently ordered the black pirate queen dress to be my wedding dress. When I placed the order, the dress was pictured with a purple bodice and the description stated "shirred and elasticized around the bodice." I read through the entire description and not once did it mention the bodice being sold separately, or even give the option on the page. I noticed today when I went to the site, that it's been changed, now it clearly states that it is sold separately and gives you the option on the page. I think it's curious timing if you ask me. The dress itself is $100!!! It would be worth it if it were made of decent materials, but it's a thin see-through layer of cotton...nothing else! The shipping was RIDICULES!!! It cost me $12 to get the dress stuffed into a bag and shoved into my mailbox through the USPS!!! I spoke to a customer service rep for their site who called me a liar because the site was not changed and the best she could do for me is let me send it back so they can refund my shipping costs. This site is not to be trusted, they have grossly over priced product and it's represented falsely. I will be sending the dress back for a full refund of all my shipping costs and the cost of the dress. They should be ashamed of themselves for running a business this way, and I hope in the future they respect thier customers, because I feel terribly disrespected.

I figured I would get some early Christmas gifts out of the way in mid November to avoid the postal rush during the holidays, so I ordered a necklace a friend had shown interest in before. The item said it was currently backordered, and more were due in in about a week's time. I ordered, waited that week, came back, and it still said Backordered, and the date was another week ahead. Again, I waited, only to see once again that it was still backordered. By this time, it was early december, so I used the customer service Email address and sent them an email explaining my frustration on why it kept doing this. I never got a response, however I noticed that the next week, instead of a Date of when they were due back in, it said 'Item is expected shortly".

Now, 3 days before Christmas, my item has just barely shipped. I have yet to hear back from them in regards to my email, and am very upset, seeing the present I ordered well over a month in advance, will now not arrive before Christmas.

Furthermore, there is not an option for overnight shipping on backordered items for when they come in, so the standard, 3rd class UPS shipping takes over a week. They also Do Not provide a Tracking number. And I'd think, if I am spending $15 on shipping and handling For a necklace, I'd have a tracking number. There is also no Estimated Arrival Date for the package.