qantas customer service in airport perth deing rude and unfriendly and he should not work in costumer service as they alwasys said costumer is rigth and qantas airlines is suck and how you can miss ur fligth if u have a boarding pass printed by thier machine and queing for half hour to put your laguange and 10 minutes b4 the flight they anounce to go to counter and no person to assist us to go to counter and specially im a deaf and cant really hear much and by the time i put my language in n im 2minutes late cos of a long que and goto a qantas airlines customer service with bad attitude and ask us to pay 85d0llars and that rip off, qantas is rip off and bad servicen virginblu is better airlines and u lost me as a customer forever and im not happy and give me back my 85dollars cos i lost my flight because u dont put enough people at your counter and its always a que

Qantas cancelled flights we booked for some Japanese visitors, in poor health, and on a tight schedule. The flight was booked for 10.00am. Qantas phoned (three days prior) to advise us of this, and that we were now booked on their 6.00am flight, same day, reporting time 5.00am.

We said "No Good mate - this requires our guest to get up at 3.00am, after a function the previous night. We can't change the rest of their international travel schedule, so we'll take your competitor's flight at 10.30am. Refund please."

They said there policy was "the fare category under which we booked did not allow refunds in cases of cancellation". So we were not entitled to a refund.

I explained that:-
- Surely that ploicy was intended for a customer side cancellation, not for an airline side cancellation, and that;
- New Zealand's Cnsumer Guarantees Act requires businesses to provide or pay for an equivalent service to one which failed.

To which they did not respond, and did not provide any refund.

The original flight and travel plans had been booked three months in advance. To replace the flight on the competitor, three days in advance, was now four times the price. We had to pay.

Over the ensuing months, we never got any response from Qantas in New Zealand, or Australia to numerous complaints.